Bilingual Crypto Support Specialist — Remote

Binance; Argentina; Remote; ARS 949,000 - 1,562,000; Full time

Benefits offered by this job

Remote-first work

Job summary

Binance is seeking a bilingual Customer Support agent in Argentina to handle back-office tickets, respond to inquiries, and assist multiple business units. You will document customer requests and provide clear feedback, ensuring high-quality service in Spanish and English.

The role requires flexibility for different work shifts and a proactive, responsible team approach. No prior financial industry experience is required, but a college degree is expected, and passion for crypto is valued.

Qualifications

• Spanish and English bilingual communication skills required or preferred.
• Experience in customer service is not required but beneficial in financial contexts.
• Strong written communication and ability to document requests clearly.

Responsibilities

• Handle back-office tickets and provide 7x24 online inquiries and email replies.
• Address customer enquiries, provide advice and suggestions via email or online tools.
• Support other business units with customer liaison and document requests.
• Handle customer complaints and ad hoc tasks as needed.

Skills

Spanish language

English language

Additional language

Education

College degree

Job description

Binance is seeking a bilingual Customer Support agent in Argentina to handle back-office tickets, respond to inquiries, and assist multiple business units. You will document customer requests and provide clear feedback, ensuring high-quality service in Spanish and English.

The role requires flexibility for different work shifts and a proactive, responsible team approach. No prior financial industry experience is required, but a college degree is expected, and passion for crypto is valued.