Remote Client Success Leader

Emerse Sales Us Inc; Partido de Quilmes; Remote; ARS 182,437,000 - 273,656,000; Full time

Job summary

Mastercard is expanding its Services Customer Success team to help regional customers achieve positive outcomes and maximize the value of Mastercard Network Products. The Regional Customer Success Manager for Services will partner with cross-functional teams to drive adoption, renewals, and value realization across priority customers.

You will translate complex technical capabilities into clear, customer-centric solutions, leveraging market insights and data to inform strategic decisions and

Qualifications

• All About You: Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
• Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
• Successful track record of identifying "next opportunity" for customers to expand value

Responsibilities

• Support the development and delivery of strategic priorities within the region.
• Ensure priority customers experience positive change through more effective use of Services network products.
• Collaborate with cross-functional teams to realize the full value proposition of Mastercard Network Products for customers.
• Develop training materials, thought leadership, and customer-facing playbooks to support customer priorities and CS value proposition.
• Translate complex technical capabilities into effective solutions addressing customer needs in a clear, customer-centric manner.

Job description

Mastercard is expanding its Services Customer Success team to help regional customers achieve positive outcomes and maximize the value of Mastercard Network Products. The Regional Customer Success Manager for Services will partner with cross-functional teams to drive adoption, renewals, and value realization across priority customers.

You will translate complex technical capabilities into clear, customer-centric solutions, leveraging market insights and data to inform strategic decisions and