Senior Customer Success & Engagement Lead

Manatal-264; Partido de Quilmes; Remote; ARS 91,155,000 - 136,732,000; Full time

Job summary

Mastercard is expanding its Services Customer Success team in the region to help customers achieve desired outcomes, maximize value, and drive product adoption. The Manager, Customer Success will partner with cross-functional teams to deliver strategic initiatives, improve customer health, and grow value through proactive engagement.

English and Spanish language proficiency is required; you will translate complex technical capabilities into clear solutions, manage stakeholder expectations, and

Qualifications

• Experience in customer success and cross-functional collaboration.
• Ability to manage customer health and maximize value realization.

Responsibilities

• Support development and delivery of regional strategic priorities within Mastercard Services.
• Ensure priority customers have positive experiences through effective use of Services network products.
• Collaborate with cross-functional teams including Network Services, Account Management, Sales, Product, and Technical Account Managers.
• Engage customers, grow business, and ensure program readiness.

Skills

Customer success

Stakeholder management

Cross-functional collaboration

Data analytics

Strategic thinking

Job description

Mastercard is expanding its Services Customer Success team in the region to help customers achieve desired outcomes, maximize value, and drive product adoption. The Manager, Customer Success will partner with cross-functional teams to deliver strategic initiatives, improve customer health, and grow value through proactive engagement.

English and Spanish language proficiency is required; you will translate complex technical capabilities into clear solutions, manage stakeholder expectations, and