Regional Customer Success Manager – Services

Coplus Argentina; Buenos Aires; On-site; ARS 106,616,000 - 167,540,000; Full time

Job summary

Mastercard is expanding its Services Customer Success team to help customers achieve desired outcomes while maximizing value. The Regional Customer Success Manager will work with cross-functional teams to ensure positive change for priority customers and segments, focusing on engagement, growth, and readiness.

The role emphasizes translating technical capabilities into clear, customer-centric solutions, leveraging data insights to guide strategic decisions, and collaborating with teams across

Qualifications

• Experience in customer success and relationship management.
• Strong data analytics or BI capabilities for cyber threats, fraud, risk and vulnerability.
• Fluent/working proficiency in English and Spanish.

Responsibilities

• Customer Engagement: Cultivate a strong customer partnership and identify optimization opportunities to drive value and adoption.
• Growing the Business: Leverage Mastercard Services offerings to achieve customer goals and identify opportunities for additional products.
• Technical & Program Readiness: Develop training materials and customer-facing playbooks; translate complex tech into clear solutions; capture feedback to improve products.

Skills

Customer success

Data analytics

Cybersecurity knowledge

English

Spanish

Stakeholder management

Job description

Mastercard is expanding its Services Customer Success team to help customers achieve desired outcomes while maximizing value. The Regional Customer Success Manager will work with cross-functional teams to ensure positive change for priority customers and segments, focusing on engagement, growth, and readiness.

The role emphasizes translating technical capabilities into clear, customer-centric solutions, leveraging data insights to guide strategic decisions, and collaborating with teams across