Remote Customer Success Lead (Regional Growth)

Emerse Sales Us Inc; Buenos Aires; Remote; ARS 91,219,000 - 182,437,000; Full time

Job summary

Mastercard seeks a Regional Customer Success Manager for Services to lead customer engagement, growth, and readiness across the region. You will partner with Network Services, Account Management, Sales, Product, and delivery teams to maximize the value of Mastercard Network Products for priority customers.

You will translate complex technical capabilities into practical solutions, leverage data analytics to monitor customer health, and drive continuous value realization and advocacy.

Qualifications

• Experience using data analytics and BI to derive cyber risk insights.
• Ability to translate complex technical capabilities into customer-ready solutions.
• Proven track record translating customer metrics into success initiatives.

Responsibilities

• Develop and deliver regional customer success priorities with cross-functional teams.
• Enhance customer health and value realization during and after network product launches.
• Collaborate with Sales, Product, and Technical teams to maximize Mastercard Services value.
• Translate technical capabilities into clear, customer-centric solutions and playbooks.

Skills

Market analysis

Customer engagement

Data analytics

Cybersecurity knowledge

Payments technology

Tools

BI tools

Job description

Mastercard seeks a Regional Customer Success Manager for Services to lead customer engagement, growth, and readiness across the region. You will partner with Network Services, Account Management, Sales, Product, and delivery teams to maximize the value of Mastercard Network Products for priority customers.

You will translate complex technical capabilities into practical solutions, leverage data analytics to monitor customer health, and drive continuous value realization and advocacy.