Regional Customer Success Manager, Payments & Cybersecurity

Blackbird Ventures Pty; Partido de Quilmes; On-site; ARS 1,200,000 - 2,000,000; Full time

Job summary

Mastercard Services is expanding its Customer Success team to ensure customer outcomes and maximize value across our network products. This role focuses on building enduring partnerships, driving renewals, and enabling adoption through proactive engagement and tailored support.

The Regional Customer Success Manager will coordinate with cross-functional partners to deliver strategic priorities, enhance customer satisfaction, and capture feedback for product improvements while safeguarding the

Qualifications

• Knowledge of payments technology or cybersecurity concepts is a plus.
• Experience using data analytics to support customer success initiatives is beneficial.

Responsibilities

• Customer Engagement: build strong partnerships, understand customer business, and monitor health and value realization during network product launches and post-sale.
• Growing the Business: identify opportunities to expand Mastercard Services offerings and ensure financial viability supported by data.
• Technical & Program Readiness: develop scalable training materials and playbooks; translate complex tech into actionable solutions; collect and report customer feedback.

Skills

Payments knowledge

Cybersecurity awareness

Customer success metrics

Data analytics

Job description

Mastercard Services is expanding its Customer Success team to ensure customer outcomes and maximize value across our network products. This role focuses on building enduring partnerships, driving renewals, and enabling adoption through proactive engagement and tailored support.

The Regional Customer Success Manager will coordinate with cross-functional partners to deliver strategic priorities, enhance customer satisfaction, and capture feedback for product improvements while safeguarding the