Remote Customer Success Specialist – Payments & Security

Manatal-264; Partido de Quilmes; Remote; ARS 1,800,000 - 2,400,000; Full time

Job summary

Mastercard Services Customer Success is expanding to help regional customers achieve desired outcomes while maximizing the value of Mastercard products and services. This role emphasizes engagement, growth, and readiness, collaborating with cross-functional partners to deliver tailored programs that drive satisfaction and long-term partnerships.

You will translate complex cybersecurity and payments insights into practical strategies, monitor customer health and value realization, and help shape

Responsibilities

• Support the development and delivery of strategic priorities within the region.
• Ensure priority customers and segments experience positive change through effective use of Services network products.
• Work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams.
• Three primary responsibilities: customer engagement, growing the business, technical and program readiness.
• Build strong customer partnership through deep understanding of their business and managing customer health and value realization during network product launch and post-sale.
• Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products.
• Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner.

Job description

Mastercard Services Customer Success is expanding to help regional customers achieve desired outcomes while maximizing the value of Mastercard products and services. This role emphasizes engagement, growth, and readiness, collaborating with cross-functional partners to deliver tailored programs that drive satisfaction and long-term partnerships.

You will translate complex cybersecurity and payments insights into practical strategies, monitor customer health and value realization, and help shape