Field Sales & Customer Success Manager

grupo innovia; Buenos Aires; Hybrid; ARS 136,828,000 - 228,047,000; Full time

Job summary

Mastercard is seeking a Regional Customer Success Manager for Services to drive customer engagement, retention, and value realization across networks and products. You will collaborate with cross-functional teams to deliver tailored strategies and ensure customer success outcomes.

The role focuses on translating technical capabilities into customer-centric solutions, shaping programs, and enabling scalable, data-driven customer success across the region.

Qualifications

• Experience in customer success and retention strategies.
• Ability to translate complex technical capabilities into actionable solutions for customers.
• Knowledge of payments technology or cybersecurity is a plus.

Responsibilities

• Drive customer engagement and monitor health; foster long-term partnerships.
• Grow customer value by identifying opportunities and proposing Mastercard services.
• Develop training materials and playbooks to scale customer success efforts.

Skills

Customer success

Customer engagement

Data analytics

Risk management

English

Spanish

Job description

Mastercard is seeking a Regional Customer Success Manager for Services to drive customer engagement, retention, and value realization across networks and products. You will collaborate with cross-functional teams to deliver tailored strategies and ensure customer success outcomes.

The role focuses on translating technical capabilities into customer-centric solutions, shaping programs, and enabling scalable, data-driven customer success across the region.