Remote Client Experience Lead

Statiq; Argentina; Remote; ARS 92,909,000 - 170,334,000; Full time

Benefits offered by this job

Fully remote work

Birthday off

PTO

US Public Holidays

Grow within international team

Job summary

Statiq is a fully remote, international performance creative agency. We are seeking a proactive Client Manager Lead to lead our Client Management team, manage a small portfolio of accounts, and ensure high-quality client relationships and service delivery.

You will mentor a team, optimize processes, and collaborate with Creative and Operations to scale our client management operations as Statiq grows. Strong English and distributed team collaboration are essential.

Qualifications

• 4–5+ years in Client Management or similar client-facing roles.
• 1–2 years leading or mentoring a team.
• Experience in creative/marketing/advertising or performance-focused agency is preferred.
• Strong client relationship, retention, and CX understanding.
• Excellent communication with both clients and internal teams.

Responsibilities

• Lead and mentor a team of Client Managers to grow in their roles.
• Oversee day-to-day operations, ensuring consistent service quality.
• Provide coaching, feedback, and guidance to improve performance.
• Support the team in resolving complex client situations and escalations.
• Monitor client satisfaction and identify areas for improvement.

Skills

Client Management

Account Management

Customer Success

Leadership

Tools

Slack

Google Workspace

Asana

Notion

Figma

Job description

Statiq is a fully remote, international performance creative agency. We are seeking a proactive Client Manager Lead to lead our Client Management team, manage a small portfolio of accounts, and ensure high-quality client relationships and service delivery.

You will mentor a team, optimize processes, and collaborate with Creative and Operations to scale our client management operations as Statiq grows. Strong English and distributed team collaboration are essential.