Client Manager Lead

Statiq; Argentina; A distancia; ARS 92.909.000 - 170.334.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Birthday off

PTO

US Public Holidays

Grow within international team

Descripción de la vacante

Statiq is a fully remote, international performance creative agency. We are seeking a proactive Client Manager Lead to lead our Client Management team, manage a small portfolio of accounts, and ensure high-quality client relationships and service delivery.

You will mentor a team, optimize processes, and collaborate with Creative and Operations to scale our client management operations as Statiq grows. Strong English and distributed team collaboration are essential.

Formación

• 4–5+ years in Client Management or similar client-facing roles.
• 1–2 years leading or mentoring a team.
• Experience in creative/marketing/advertising or performance-focused agency is preferred.
• Strong client relationship, retention, and CX understanding.
• Excellent communication with both clients and internal teams.

Responsabilidades

• Lead and mentor a team of Client Managers to grow in their roles.
• Oversee day-to-day operations, ensuring consistent service quality.
• Provide coaching, feedback, and guidance to improve performance.
• Support the team in resolving complex client situations and escalations.
• Monitor client satisfaction and identify areas for improvement.

Conocimientos

Client Management

Account Management

Customer Success

Leadership

Herramientas

Slack

Google Workspace

Asana

Notion

Figma

Descripción del empleo

Schedule: Monday to Friday, 9 AM to 5 PM (Argentina time)

Statiq is a performance creative agency built around the belief that creative conviction, not volume, is the real competitive advantage. We help brands create smarter, more effective content by combining strategic thinking, performance insights, strong creative direction, and a deep understanding of what captures attention online. Our work is grounded in what actually performs, but shaped by original ideas, clear messaging, and deliberate creative judgment. Our goal is simple: create content and advertising that connects with audiences, strengthens brands, and drives measurable business results.

At Statiq, we want our team to feel supported both professionally and personally. Our compensation and benefits package includes:

• Fully remote work
• Birthday off
• Paid Time Off (PTO)
• U.S. Public Holidays
• Opportunity to grow and make an impact within an international team

Position Overview

We're looking for a proactive, people-focused Client Manager Lead to lead our Client Management team and help us deliver an outstanding experience to our clients. In this role, you'll manage and support a team of Client Managers while staying hands-on with a small portfolio of client accounts. You'll be responsible for keeping client relationships healthy, supporting your team through day-to-day challenges, and making sure our internal processes run smoothly.

We're looking for someone who enjoys working with people, knows how to build strong client relationships, and is excited about helping a growing team become even better at what they do.

Key Responsibilities

• Lead, mentor, and support a team of Client Managers, helping them grow and succeed in their roles.
• Oversee day-to-day team operations, ensuring consistent service quality and smooth client communication.
• Provide ongoing coaching, feedback, and guidance to improve individual and team performance.
• Support the team in resolving complex client situations, managing escalations, and identifying potential risks.
• Monitor team performance, client satisfaction, and account health to identify areas for improvement.

Client Management & Retention

• Directly manage a small portfolio of client accounts, acting as their primary point of contact.
• Build and maintain strong client relationships through proactive communication and exceptional service.
• Oversee client onboarding and ensure a smooth transition into ongoing account management.
• Identify potential client risks and work proactively to improve satisfaction and retention.
• Manage client expectations, feedback, and escalations while maintaining strong relationships.

Operations & Process Improvement

• Work closely with Creative, Operations, and other internal teams to ensure smooth collaboration and project delivery.
• Identify workflow bottlenecks and opportunities to improve internal processes.
• Help establish and maintain best practices, documentation, and consistent ways of working across the Client Management team.
• Ensure the team has the tools, resources, and support needed to work efficiently.
• Contribute to scaling our Client Management operations as Statiq continues to grow.

Qualifications

• 4–5+ years of experience in Client Management, Account Management, Customer Success, or similar client-facing roles.
• At least 1–2 years of experience leading, mentoring, or managing a team.
• Previous experience in a creative, marketing, advertising, or performance-focused agency is strongly preferred.
• Strong understanding of client relationship management, retention, and customer experience.
• Excellent communication and interpersonal skills, with the ability to build trust with both clients and internal teams.
• Proven ability to manage multiple priorities, solve problems, and navigate challenging client situations.
• A proactive, organized, and hands-on approach to leadership.
• Strong written and verbal communication skills in English.
• Comfortable working independently and collaborating with distributed teams in a fully remote environment.
• Experience with tools such as Slack, Google Workspace, Asana, Notion, Figma, or similar platforms is a plus.