Remote Bilingual Immigration Intake Team Lead

Mangone Law Firm, LLC; Comisión de Fomento de Perú; On-site; ARS 29,650,000 - 38,121,000; Full time

Benefits offered by this job

Competitive hourly pay

Job summary

Mangone Law Firm, LLC is seeking an Intake Coordinator to lead the intake team, ensuring every lead is fully collected and logged promptly. You will manage deadlines, maintain high data quality, and provide clear pre-consultation notes to support successful client engagements.

The role emphasizes thorough review, process improvements, and close collaboration with the Client Intake team to ensure a smooth journey from lead to active client.

Qualifications

• Must have prior experience leading or coordinating a team, overseeing day-to-day work, deadline compliance, and the quality of information collected.
• Strong attention to detail and sound judgment to review the team’s work, catch errors or gaps, and identify areas for process improvement.
• Excellent communication skills to give feedback and direction, and to ensure clear, actionable pre-consultation notes.

Responsibilities

• Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours.
• Oversee deadline compliance and quality standards, reviewing the team's work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes that equip the consultant with useful data to close the sale: immigration status, documentation, qualifying factors, hardships, and relevant history.
• Identify and propose process improvements, training your team and raising the overall standard of work.
• Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency across the full journey from Qlead to active client.

Skills

Team Leadership

Attention to detail

Communication

Job description

Mangone Law Firm, LLC is seeking an Intake Coordinator to lead the intake team, ensuring every lead is fully collected and logged promptly. You will manage deadlines, maintain high data quality, and provide clear pre-consultation notes to support successful client engagements.

The role emphasizes thorough review, process improvements, and close collaboration with the Client Intake team to ensure a smooth journey from lead to active client.