Bilingual Customer Service & Admin Specialist (Remote Latam)

Workana Llc; La Pampa; A distancia; ARS 670.000 - 1.339.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Descripción de la vacante

Workana Llc is seeking a Remote Customer Service Representative to be the primary liaison for clients, delivering proactive service and facilitating smooth communications from home. This role emphasizes outbound inquiries, multilingual support, and HIPAA-aware handling of sensitive information to maintain trust.

You will collaborate with marketing and sales teams to identify opportunities, handle insurance-related inquiries, and ensure accurate documentation while delivering exceptional customer

Formación

• Proven experience in outside sales, retail sales, or telemarketing roles.
• Strong negotiation skills and bilingual/multilingual communication.
• Familiarity with sales administration processes and record keeping.
• Knowledge of insurance sales or benefits administration is desirable.
• HIPAA regulations understanding when handling sensitive information.
• Ability to work independently in a remote setting with high productivity.
• Multilingual capabilities to serve diverse client populations.

Responsabilidades

• Act as the main liaison for clients across channels.
• Manage client inquiries related to insurance sales, benefits administration, and general accounts.
• Conduct outbound telemarketing to promote services and identify sales opportunities.
• Negotiate terms to meet client needs while following company policies.
• Support sales administration tasks such as documentation, updating records, and tracking interactions.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing teams to boost client engagement and retention.

Conocimientos

Customer service

Sales

Negotiation

Multilingual communication

Descripción del empleo

Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care. Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies. This paid position offers an exciting opportunity to develop your skills in sales, customer service, and communication—all from the comfort of your home.

Duties

• Act as the main liaison for clients, providing exceptional service through various communication channels
• Manage client inquiries related to insurance sales, benefits administration, and general account questions
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Requirements

• Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction
• Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
• Familiarity with sales administration processes and analysis skills to interpret client data effectively
• Knowledge of insurance sales or benefits administration is highly desirable
• Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
• Ability to work independently in a remote setting while maintaining high productivity and organization
• Multilingual capabilities to serve diverse client populations effectively

Embark on a rewarding journey where your energy fuels exceptional client experiences! We’re committed to supporting your growth through comprehensive training and ongoing development opportunities. Join us today to make a meaningful impact while advancing your career in a vibrant, remote environment.

• Work from home

Work Location: Remote