Remote Customer Service Lead — Bilingual Sales & Support

Sarkany; Buenos Aires; Remote; ARS 600,000 - 1,000,000; Full time

Benefits offered by this job

Work from home

Job summary

Sarkany is seeking a Remote Customer Service Representative to act as the primary liaison for clients in a remote setting. You will handle inquiries related to insurance sales and benefits, conduct outbound telemarketing, and support sales administration while ensuring high-quality service and HIPAA-compliant handling of information.

The role emphasizes multilingual communication, negotiation, and data-driven improvements, with opportunities for training and professional growth in a fully remote

Qualifications

• Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction.
• Multilingual capabilities to serve diverse client populations effectively.
• Strong negotiation and communication skills; bilingual proficiency is a plus.
• Knowledge of insurance sales or benefits administration is highly desirable.
• HIPAA regulations awareness when handling sensitive information.

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various communication channels.
• Manage client inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities.
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies.
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions.
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions.
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention.

Skills

Outside sales

Retail sales

Telemarketing

Multilingual

Negotiation

Communication

HIPAA awareness

Job description

Sarkany is seeking a Remote Customer Service Representative to act as the primary liaison for clients in a remote setting. You will handle inquiries related to insurance sales and benefits, conduct outbound telemarketing, and support sales administration while ensuring high-quality service and HIPAA-compliant handling of information.

The role emphasizes multilingual communication, negotiation, and data-driven improvements, with opportunities for training and professional growth in a fully remote