Live Production SaaS Support Engineer (SQL/Azure)

World Tech RECRUITING; Buenos Aires; On-site; ARS 1,200,000 - 1,600,000; Full time

Job summary

World Tech RECRUITING is seeking a Technical Support Specialist (SaaS | SQL) to join a client-focused team that handles live production environments, diagnosing and resolving complex issues across database, application, and infrastructure layers.

You will work directly with enterprise clients, optimize performance, collaborate with engineering, and grow toward senior support or DevOps, leveraging a Microsoft stack (Azure, SQL Server, .NET, Angular) and tools like Jira, RDP, and Power BI.

Qualifications

• 3+ years of technical support experience in a SaaS/software environment.
• Strong SQL skills for queries and troubleshooting on live data.
• Experience supporting web-based applications in production.
• Comfortable working with remote servers/environments (RDP).
• Strong English communication skills—you’ll interact directly with clients.
• A self-starter mindset—you take initiative, don’t wait for direction.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Resolve performance bottlenecks or data inconsistencies.
• Monitor production environments and prevent issues before they escalate.
• Work directly with clients to troubleshoot and explain technical problems.
• Collaborate with engineering to elevate and resolve complex cases.
• Proactively monitor systems, improve documentation, and strengthen internal processes.

Skills

Technical support

SQL

SaaS experience

English communication

Tools

Jira

RDP

SQL Profiler

Monitoring tools

Job description

World Tech RECRUITING is seeking a Technical Support Specialist (SaaS | SQL) to join a client-focused team that handles live production environments, diagnosing and resolving complex issues across database, application, and infrastructure layers.

You will work directly with enterprise clients, optimize performance, collaborate with engineering, and grow toward senior support or DevOps, leveraging a Microsoft stack (Azure, SQL Server, .NET, Angular) and tools like Jira, RDP, and Power BI.