Technical Support Specialist (SaaS | SQL)

World Tech RECRUITING; Buenos Aires; On-site; ARS 1,200,000 - 1,600,000; Full time

Job summary

World Tech RECRUITING is seeking a Technical Support Specialist (SaaS | SQL) to join a client-focused team that handles live production environments, diagnosing and resolving complex issues across database, application, and infrastructure layers.

You will work directly with enterprise clients, optimize performance, collaborate with engineering, and grow toward senior support or DevOps, leveraging a Microsoft stack (Azure, SQL Server, .NET, Angular) and tools like Jira, RDP, and Power BI.

Qualifications

• 3+ years of technical support experience in a SaaS/software environment.
• Strong SQL skills for queries and troubleshooting on live data.
• Experience supporting web-based applications in production.
• Comfortable working with remote servers/environments (RDP).
• Strong English communication skills—you’ll interact directly with clients.
• A self-starter mindset—you take initiative, don’t wait for direction.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Resolve performance bottlenecks or data inconsistencies.
• Monitor production environments and prevent issues before they escalate.
• Work directly with clients to troubleshoot and explain technical problems.
• Collaborate with engineering to elevate and resolve complex cases.
• Proactively monitor systems, improve documentation, and strengthen internal processes.

Skills

Technical support

SQL

SaaS experience

English communication

Tools

Jira

RDP

SQL Profiler

Monitoring tools

Job description

Technical Support Specialist (SaaS | SQL)

Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typi c support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

• Work hands-on with production databases and live systems
• Move beyond basic support into technical troubleshooting and problem-solving
• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
• Partner with technical client stakeholders (not just end users)
• Join a lean, high-impact team where autonomy and ownership are valued
• Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

• Resolve performance bottlenecks or data inconsistencies
• Monitor production environments and prevent issues before they elevate
• Work directly with clients to troubleshoot and explain technical problems
• Collaborate with engineering to elevate and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Database: SQL Server
• Frontend: Angular
• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
• Integrations: SSO, payment systems, reporting tools (Power BI)

Requirements

What we’re looking for

• 3+ years of technical support experience in a SaaS/software environment (non-negotiable)
• Strong SQL skills (queries, troubleshooting, working with live data)
• Experience supporting web-based applications in production
• Comfortable working with remote servers / environments (RDP)
• Strong English communication skills —you’ll interact directly with clients
• A self-starter mindset —you take initiative, don’t wait for direction

Nice to have

• French and/or Spanish language skills
• Experience with Microsoft stack (.NET, IIS, Azure)
• Exposure to L2/L3 or production support environments
• Familiarity with SSO (SAML/OAuth)
• Experience working in distributed, remote teams