Operations Assistant

Virtustant; Argentina; Presencial; ARS 54.328.000 - 72.438.000; Jornada completa

Descripción de la vacante

Virtustant is seeking an Operations Assistant to support the sales and production teams. You will manage customer information and ensure smooth project flow from sale to completion, coordinating with internal teams to keep projects on track.

The role emphasizes strong communication, attention to detail, and the ability to juggle multiple tasks and deadlines in a fast-paced environment.

Formación

• 1 year of administrative/operations experience.
• Experience with customer communication and support.
• Basic understanding of sales processes.

Responsabilidades

• Document and track customer interactions and appointments in the management system.
• Update appointment results and track follow-ups.
• Process customer payments and send receipts.
• Coordinate with sales, production and subcontractors to keep projects on schedule.
• Create invoices and record payments in Serviceminder.

Conocimientos

CRM software

Customer communication

Sales process knowledge

Multitasking

Detail-oriented

Descripción del empleo

Job Title: Operations Assistant

Job Description

As an Operations Assistant, you will support the sales and production teams. You will manage customer information and ensure smooth project flow from sale to completion. You will communicate with customers and internal teams to keep projects on track.

Responsibilities of the role

• Document Design Consultations in One Click and Company Cam.
• Update appointment results in the Resulting Tool and Serviceminder.
• Track sales follow-up appointments and mark tasks as complete.
• Process customer payments, including checks and credit cards.
• Send deposit receipts and contract reminders to customers.
• Calculate and send commissions to the salesperson and bookkeeper.
• Assist the Project Manager with measure appointments.
• Move customers to "Need to Order" status in Serviceminder after a measure is complete.
• Email customers updated sales agreements and project change summaries.
• Communicate installation dates to customers.
• Remind the Production Manager to communicate plumbing schedules to Robert (Biggerstaff).
• Remind the Production Manager to connect with other subcontractors.
• Start and finish install appointments in the Serviceminder calendar.
• Create invoices in Serviceminder.
• Record all payments and send final payment receipts to customers.
• Send Maintenance Guides and Warranty copies to customers.
• Call customers to verify proper functioning after installation.
• Walk through close-out checklists with customers.
• Arrange home walk-through appointments for close-outs if requested.

Required Experience and Qualifications

• 1 year of experience in an administrative or operations role.
• Experience with customer communication and support.
• Basic understanding of sales processes.
• Ability to manage multiple tasks and deadlines.
• Strong attention to detail.

Preferred Skills

• Experience in the construction or home services industry.
• Familiarity with CRM software.

Personality

• Organized and detail-oriented.
• Proactive and able to work independently.
• Excellent communication skills.

Schedule

Monday to Friday

9:00 AM to 5:00 PM EST

Salary and Benefits

• Payment in USD or Local Currency according to candidate's preference.