Onsite Field Support Analyst - Windows & Mobility

Cognizant; Buenos Aires; Presencial; ARS 1.000.000 - 1.500.000; Jornada completa

Descripción de la vacante

Cognizant is seeking a Jr Field Support / Onsite Support Analyst to deliver reliable end-user support and hands-on IT operations in a regulated environment. You will work with infrastructure teams, engineering groups, and vendors to keep critical systems running.

The role focuses on hardware/software installation, break-fix, and basic network tasks, with 100% onsite work five days a week. Diploma in IT and ITIL preferred; Advanced English required.

Formación

• 2+ years of experience providing deskside or field support services.
• Strong troubleshooting and analytical skills across Windows OS, MS Office, and O365.
• Hands-on experience with hardware and software installation, configuration, and break-fix activities.
• Working knowledge of SCCM (2012+), basic networking fundamentals, compute/storage concepts, and telecom basics.
• Experience providing mobility support and advanced familiarity with MacOS/iOS administration.
• Ability to work with policy, certificates, and endpoint keychain management.
• Strong communication and customer service skills with the ability to collaborate across teams.

Responsabilidades

• Deliver onsite break-fix and end-user support for Windows devices, peripherals, mobile devices, and specialized operational equipment.
• Install, configure, and troubleshoot hardware, software, applications, and mobility solutions across desktops, laptops, and endpoints.
• Provide smart-hands support for infrastructure tasks, including rack-and-stack, cable patching coordination, and vendor access to data center areas.
• Support basic network connectivity activities, including LAN, Wi-Fi, video conferencing, printing, and voice systems.
• Manage IT asset lifecycle activities for the location—secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

Conocimientos

Deskside support

Field support

Windows OS

MS Office

O365

Hardware installation

Software installation

Break-fix

SCCM

Networking basics

Compute/storage basics

Telecom basics

Mobility support

MacOS/iOS administration

Policy/certificates/keychains

Communication skills

Educación

Diploma or degree in IT or related field

ITIL certification or equivalent (preferred)

Herramientas

SCCM (2012+)

Descripción del empleo

Cognizant is seeking a Jr Field Support / Onsite Support Analyst to deliver reliable end-user support and hands-on IT operations in a regulated environment. You will work with infrastructure teams, engineering groups, and vendors to keep critical systems running.

The role focuses on hardware/software installation, break-fix, and basic network tasks, with 100% onsite work five days a week. Diploma in IT and ITIL preferred; Advanced English required.