Onsite Workstation Support Engineer

Visa; Buenos Aires; Presencial; ARS 74.922.000 - 104.891.000; Jornada completa

Descripción de la vacante

Visa Corporate IT seeks an Onsite Technical Support Analyst to deliver exceptional onsite support for Visa staff across Windows, Mac OS, and mobile devices. You will handle collaboration tools, Microsoft 365, and endpoint hardware with a customer‑obsessed, proactive mindset.

This role emphasizes root‑cause analysis, automation, and knowledge sharing to improve reliability and reduce incident volume. Visa requires a minimum 3 days in office, with opportunities to contribute to global IT

Formación

• Minimum of 2 years of relevant work experience or a Bachelor’s Degree.
• Experience supporting Windows OS, Microsoft 365, and Mac OS (current and prior releases); iOS and Android basics.

Responsabilidades

• Provide 2nd-level support for escalated workstation, endpoint, and mobile incidents/requests; own issues through resolution.
• Support Windows OS, Microsoft 365, and Mac OS; including standard applications, peripherals, and security tooling.
• Perform effective diagnostics to isolate issues; identify root cause and drive durable fixes.
• Proactively identify and reduce repeat issues by analyzing patterns and documenting solutions.
• Participate in continuous improvement initiatives (automation/self‑service/shift‑left) to improve reliability and reduce ticket volume.
• Create and maintain scripts/automations and contribute runbooks for self-service.

Conocimientos

Customer service

Endpoint troubleshooting

Communication

Problem solving

Onsite support

Educación

Bachelor's Degree

Herramientas

PowerShell

Bash

Python

ServiceNow

Descripción del empleo

Visa Corporate IT seeks an Onsite Technical Support Analyst to deliver exceptional onsite support for Visa staff across Windows, Mac OS, and mobile devices. You will handle collaboration tools, Microsoft 365, and endpoint hardware with a customer‑obsessed, proactive mindset.

This role emphasizes root‑cause analysis, automation, and knowledge sharing to improve reliability and reduce incident volume. Visa requires a minimum 3 days in office, with opportunities to contribute to global IT