Field Service Support

Cognizant; Buenos Aires; Presencial; ARS 1.000.000 - 1.500.000; Jornada completa

Descripción de la vacante

Cognizant is seeking a Jr Field Support / Onsite Support Analyst to deliver reliable end-user support and hands-on IT operations in a regulated environment. You will work with infrastructure teams, engineering groups, and vendors to keep critical systems running.

The role focuses on hardware/software installation, break-fix, and basic network tasks, with 100% onsite work five days a week. Diploma in IT and ITIL preferred; Advanced English required.

Formación

• 2+ years of experience providing deskside or field support services.
• Strong troubleshooting and analytical skills across Windows OS, MS Office, and O365.
• Hands-on experience with hardware and software installation, configuration, and break-fix activities.
• Working knowledge of SCCM (2012+), basic networking fundamentals, compute/storage concepts, and telecom basics.
• Experience providing mobility support and advanced familiarity with MacOS/iOS administration.
• Ability to work with policy, certificates, and endpoint keychain management.
• Strong communication and customer service skills with the ability to collaborate across teams.

Responsabilidades

• Deliver onsite break-fix and end-user support for Windows devices, peripherals, mobile devices, and specialized operational equipment.
• Install, configure, and troubleshoot hardware, software, applications, and mobility solutions across desktops, laptops, and endpoints.
• Provide smart-hands support for infrastructure tasks, including rack-and-stack, cable patching coordination, and vendor access to data center areas.
• Support basic network connectivity activities, including LAN, Wi-Fi, video conferencing, printing, and voice systems.
• Manage IT asset lifecycle activities for the location—secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

Conocimientos

Deskside support

Field support

Windows OS

MS Office

O365

Hardware installation

Software installation

Break-fix

SCCM

Networking basics

Compute/storage basics

Telecom basics

Mobility support

MacOS/iOS administration

Policy/certificates/keychains

Communication skills

Educación

Diploma or degree in IT or related field

ITIL certification or equivalent (preferred)

Herramientas

SCCM (2012+)

Descripción del empleo

About the role

As a Jr Field Support / Onsite Support Analyst, you will make an impact by ensuring reliable, high‑quality end‑user support and onsite technology operations across a complex and highly regulated environment. You will be a valued member of the onsite IT support team, collaborating closely with infrastructure teams, engineering groups, and external vendors to keep critical systems running smoothly.

In this role, you will:

• Deliver onsite break‑fix and end‑user support for Windows devices, peripherals, mobile devices, and specialized operational equipment.
• Install, configure, and troubleshoot hardware, software, applications, and mobility solutions across desktops, laptops, and endpoint devices.
• Provide smart‑hands support for infrastructure tasks, including rack‑and‑stack activities, cable patching coordination, and vendor access to communication rooms and data‑center areas.
• Support basic network connectivity activities, including LAN, Wi‑Fi, video conferencing, printing, and voice systems.
• Manage IT asset lifecycle activities for the location—secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

Work model

Based on this role’s business requirements, this is an onsite position requiring 5 days per week at the designated location.

What you need to have to be considered

• 2+ years of experience providing deskside or field support services.
• Strong troubleshooting and analytical skills across Windows OS, MS Office, and O365.
• Hands‑on experience with hardware and software installation, configuration, and break‑fix activities.
• Working knowledge of SCCM (2012+), basic networking fundamentals, compute/storage concepts, and telecom basics.
• Experience providing mobility support and advanced familiarity with MacOS/iOS administration.
• Ability to work with policy, certificates, and endpoint keychain management.
• Strong communication and customer service skills with the ability to collaborate across teams.
• Diploma or degree in IT or a related field.
• ITIL certification or equivalent (preferred).
• Required language proficiency: Advanced

These will help you stand out

• Experience supporting manufacturing, lab, or distribution center IT systems.
• Familiarity with GMP/GxP environments, clean‑room operations, and specialized shop‑floor devices (e.g., rugged tablets, Zebra scanners, manufacturing‑line PCs).
• Knowledge of data‑center shutdown/maintenance activities and power‑down procedures.Advanced troubleshooting capabilities, including collaborating with OEMs or higher‑level support teams.
• Experience with data‑preservation or migration‑related collection activities.

Analista de Soporte en Campo / Soporte Onsite

Sobre el rol:

Como Analista de Soporte en Campo / Soporte Onsite, tendrás un impacto directo garantizando operaciones tecnológicas confiables y un soporte presencial de alta calidad para los usuarios finales en un entorno altamente regulado. Serás un miembro clave del equipo de soporte onsite, trabajando de manera colaborativa con equipos de infraestructura, ingeniería y proveedores externos para asegurar la continuidad de los servicios tecnológicos del sitio.

En este rol, tú:

• Brindarás soporte presencial de break‑fix y atención a usuarios finales para dispositivos Windows, periféricos, dispositivos móviles y equipos especializados de operación.
• Instalarás, configurarás y solucionarás problemas de hardware, software, aplicaciones y soluciones de movilidad en desktops, laptops y otros endpoints.
• Proporcionarás soporte “smart hands” para actividades de infraestructura, incluyendo rack‑and‑stack, coordinación de cableado y acceso a proveedores en salas de comunicaciones o áreas de data center.
• Brindarás soporte básico de conectividad de red (LAN, Wi‑Fi), videoconferencia, impresión y sistemas de voz.
• Gestionarás el ciclo de vida de activos de TI del sitio: almacenamiento seguro, etiquetado, imaging, asignación, recuperación, validación de higiene, disposición y actualización del sistema.

Modelo de trabajo

Según los requisitos del rol, esta posición es 100% onsite, de lunes a viernes, en la ubicación asignada.

Lo que necesitas para ser considerado:

• Más de 2 años de experiencia brindando soporte en campo o soporte presencial (deskside).
• Fuertes habilidades de diagnóstico y resolución de problemas en sistemas operativos Windows, MS Office y O365.
• Experiencia práctica en instalación, configuración y break‑fix de hardware y software.
• Conocimientos de SCCM (2012+), redes básicas, telecomunicaciones y fundamentos de cómputo/almacenamiento.
• Experiencia brindando soporte de movilidad y conocimientos avanzados en administración de MacOS/iOS.
• Capacidad para trabajar con políticas, certificados y administración de keychains en endpoints.
• Excelentes habilidades de comunicación y enfoque al cliente.
• Diplomado o título universitario en IT o área relacionada.
• Certificación ITIL o equivalente (deseable).
• Idioma inglés: nivel Advanced (requerido).

Lo que te hará destacar

• Experiencia brindando soporte en entornos de manufactura, laboratorio o centros de distribución.
• Familiaridad con ambientes GMP/GxP, salas limpias y dispositivos de operación en piso de producción (tabletas robustas, escáneres Zebra, PCs de línea, etc.).
• Conocimiento de actividades de mantenimiento en data centers, incluyendo procedimientos de apagado programado.
• Habilidades avanzadas de resolución de problemas, trabajando en conjunto con OEMs o equipos de soporte de nivel superior.
• Experiencia en actividades de preservación de datos, migraciones o colecciones relacionadas con eDiscovery.