Onsite Customer Support Specialist – Buenos Aires

Adaptive Teams; Buenos Aires; On-site; ARS 1,000,000 - 1,600,000; Full time

Job summary

Adaptive Teams is seeking a Customer Support Representative in Buenos Aires to manage a high-volume inbox across chat, email, and tickets while maintaining SLA timelines. You will prioritise urgent enquiries, own tickets end-to-end, and collaborate with cross-functional teams to resolve complex issues.

The role requires experience in a BPO or call center, familiarity with CRM tools, and excellent multichannel communication with international clients, particularly US-based customers.

Qualifications

• Experience in a BPO, call center, or customer support environment.
• Familiar with CRM platforms and customer support tools.
• Experience handling inquiries across multiple channels (email, chat, and phone).
• Attention to detail and accurate data entry.
• Experience working with international customers, particularly US-based clients.
• A track record of meeting customer satisfaction and performance targets.
• Familiarity with crypto, online betting, or online casino environments.
• Knowledge of collaboration tools such as Slack and G Suite.

Responsibilities

• Manage a high-volume inbox across chat, email, and tickets, keeping responses within SLA timeframes.
• Prioritise urgent enquiries, including VIP, payment, and account access issues.
• Own customer tickets from start to finish, ensuring nothing gets left unresolved.
• Deliver clear, empathetic, and timely support while managing customer expectations.
• Investigate issues, follow up proactively, and handle complaints with a solution-focused approach.
• Collaborate with Payments, Finance, KYC, Compliance, Tech Support, Engineering, and other internal teams to resolve complex issues.
• Identify recurring problems, payment delays, and workflow inefficiencies.
• Keep customer records, tags, internal notes, and escalations accurate and organised.
• Contribute to internal documentation, response macros, and Help Centre content.
• Share customer feedback and insights to help improve the overall experience.

Skills

BPO experience

CRM platforms

multichannel support

attention to detail

international customers (US)

customer satisfaction targets

crypto / online betting familiarity

Slack & G Suite

Tools

Slack

G Suite

CRM platforms

Job description

Adaptive Teams is seeking a Customer Support Representative in Buenos Aires to manage a high-volume inbox across chat, email, and tickets while maintaining SLA timelines. You will prioritise urgent enquiries, own tickets end-to-end, and collaborate with cross-functional teams to resolve complex issues.

The role requires experience in a BPO or call center, familiarity with CRM tools, and excellent multichannel communication with international clients, particularly US-based customers.