Líder De Service Desk Y Soporte It | Gestión De Sla Y Kpis

Yel Solutions; Buenos Aires; Presencial; ARS 65.037.000 - 102.200.000; Jornada completa

Descripción de la vacante

Coalfire offers an in-office IT Support Analyst role in Buenos Aires, Argentina. You will resolve end-user IT tickets, manage devices with Intune or Jamf, and support Microsoft 365 workloads across Windows and macOS endpoints.

The position requires at least 3 years in a Help Desk/IT Support environment, with hands-on experience in enterprise IT and cross-site support. Local travel and on-site presence are expected in the Las Cañitas office.

Formación

• 3+ years of experience in a Help Desk or IT Support role in an enterprise or multi-site environment.
• Experience providing Tier 2 desktop support for Windows 11 and current macOS versions.

Responsabilidades

• Respond to and resolve inbound end-user IT tickets; provide support for Windows 11 and macOS.
• Endpoint management and provisioning using Intune or Jamf.
• Support Microsoft 365, including Outlook and Teams.
• Hardware diagnostics, asset inventory, and basic disposal.
• Support network and cabling tasks as needed.

Conocimientos

Help Desk

Desktop Support

IT Support

Herramientas

Microsoft Intune

Jamf

Descripción del empleo

IT Support Analyst

Hoy

About Coalfire Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies all across the world navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the , Argentina, and the But that’s not who we are – that’s just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

This is an in-office position in our office in Las Cañitas. Must possess the ability to work onsite in Argentina.

What You'll Do

• Respond to and resolve inbound computer-related end user support tickets in a timely manner. Provide comprehensive support for Windows 11 and current macOS versions. Troubleshooting laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and peripherals.
• Endpoint management and provisioning using tools such as Microsoft Intune, Jamf, or equivalent.
• Support Device enrollment, configuration, and deployment
• Provide Support for Microsoft 365, ex. Outlook, Teams, Office etc.
• Complete basic Entra ID/Azure AD administration.
• Complete hardware diagnostics, warranty coordination, asset inventory, and secure device disposal.
• Provide IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Provide hands-on support for office data closets, Intermediate Distribution Frames (IDFs), and Main Distribution Frames (MDFs), including inspection, troubleshooting and maintenance
• Perform rack-and-stack activities when needed, equipment installation and removal, patch‑cable management, labeling, port tracing, and copper/fiber connectivity testing in accordance with structured‑cabling and workplace‑safety standards.
• Support physical- and access-layer network troubleshooting when required, including Ethernet, and structured cabling; coordinate with network engineering for configuration changes and escalations.
• Monitor and report data-closet conditions and risks, including power, cooling, water intrusion, environmental alerts, physical security, housekeeping, and cable‑management issues.
• Be familiar with asset inventories, rack elevations, port maps, cabling diagrams, maintenance records, and standard operating procedures for local infrastructure.
• Coordinate with facilities, carriers, vendors, and local contractors for installations, repairs, circuit turn‑ups, and scheduled maintenance; validate completed work and update documentation.
• Participate in after-hours support call rotation; support after-hours emergencies; occasional travel to support office IT maintenance issues.

What You'll Bring

• At least 3 years of experience in a Help Desk, Desktop Support, or IT Support role in an enterprise or multi‑site environment.
• Experience providing Tier 2 desktop support for Windows 11 and current macOS versions.