Lead, Specialist SE

Salesforce; Buenos Aires; Presencial; ARS 121.858.000 - 182.788.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Solution Engineer for the Service Cloud to present our service offerings to prospects and customers, align solutions with business needs, and build trusted advisor relationships.

You will analyze customer service requirements, recommend best-fit architectures, and demonstrate value through tailored product demonstrations while collaborating with sales, product, and service teams. Domestic travel is required.

Formación

• Minimum 3 years of PreSales experience in services industry.
• Experience in Customer Service, contact centers, or field service is a plus.
• Understanding of Salesforce product suite and platform.
• Knowledge of relational databases and web technologies.
• Basic programming in HTML and other web technologies; BPM/integration experience.
• Experience with CRM solutions (ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Cisco, Genesys) is a plus.
• Some domestic travel is required.

Responsabilidades

• Evangelize Service Cloud value to customers including executives and IT teams.
• Assess business and operations impacted by technology.
• Deliver findings with pain points, proposed solutions and ROI.
• Contribute to the development of technical sales strategy.
• Configure and demonstrate tailored solutions reflecting each customer’s business.
• Discuss and propose solution architecture including omni-channel call center, CTI, and workforce management.
• Execute enablement activities (Webinars, Best Practices, Knowledge Share).
• Collaborate with Field Service Management Sales, SE teams, Account Executives and Product Management.

Conocimientos

PreSales experience

Customer Service

CRM knowledge

Travel readiness

Herramientas

HTML

Descripción del empleo

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What is a Solution Engineer?

Also known as a "Pre -Sales Engineer" or "Sales Consultant", the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company's technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

Solution Engineer - Service Cloud

The Service Solution Engineer is responsible for presenting our Service and Support product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and how our products will provide a return on their investment.

You'll be expected to analyze the service needs and requirements through deep discovery, use your service experience to recommend a solution, discuss industry best practices to improve their business processes, and ultimately make the customer confident that a partnership with Salesforce is right for their business.

Your Impact:

• Evangelize Service Cloud value to customers (including C- level execs and IT) and field teams
• Assess business and operations impacted by technology
• Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Contribute to development of technical sales strategy
• Configure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)
• Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

Minimum Qualifications:

• Minimum 3 years of experience with PreSales and Services Industry.
• Experience in Customer Service, Contact Centers, or Field Service industries is a plus
• Understanding of the Salesforce product suite and platform
• Knowledge of related applications, relational database and web technology
• Basic programming experience in HTML and other web based technologies is an advantage. Workflow / BPM / integration experience
• Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions
• Some domestic travel is required

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Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.