IT Support Services Manager - Flexible Schedule (Argentina)

Indero (formerly Innovaderm); Buenos Aires; Presencial; ARS 1.800.000 - 3.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work schedule

Permanent full-time position

Company benefits package

Ongoing learning and development

Descripción de la vacante

Indero is seeking an IT Support Services Manager to lead the Service Desk, endpoint management, and Microsoft 365 services. You will drive ITSM processes, ensure SLAs, manage vendors, and coordinate with security and infrastructure to deliver high-quality IT support organization-wide.

You will oversee a team of support personnel across multiple regions, focus on automation and continual improvement, and ensure compliance with regulatory requirements while maintaining user satisfaction and

Formación

• Bachelor's degree in Computer Science, Information Security, or related field.
• 5–8 years of IT support or service desk experience.
• 2–5 years of people management experience.
• ITIL Foundation Certification.
• Experience managing Microsoft 365, Intune, Entra ID, and endpoint services.
• Experience with ITIL-based service management practices.
• Knowledge of clinical guidelines and applicable Health Canada/FDA requirements where applicable.

Responsabilidades

• Lead and manage daily Service Desk operations.
• Ensure incidents and service requests are handled within defined SLAs.
• Monitor ticket queues, escalations, and service performance metrics.
• Implement IT service management (ITSM) frameworks and update support documentation.
• Drive continual service improvement initiatives.
• Review and analyse current service desk systems, including AI chat bots and automated classification, for SLA adherence and reporting.
• Ensure service levels are consistent across all time zones.

Conocimientos

Leadership

Customer service orientation

Analytical/problem-solving

Verbal/written communication

English communication

Regulatory/compliance mindset

Time-zone coordination

Educación

Bachelor's degree in CS/IS/related field

ITIL Foundation Certification

Herramientas

Microsoft 365

Intune

Entra ID

Endpoint management tools

Descripción del empleo

Indero is seeking an IT Support Services Manager to lead the Service Desk, endpoint management, and Microsoft 365 services. You will drive ITSM processes, ensure SLAs, manage vendors, and coordinate with security and infrastructure to deliver high-quality IT support organization-wide.

You will oversee a team of support personnel across multiple regions, focus on automation and continual improvement, and ensure compliance with regulatory requirements while maintaining user satisfaction and