Cloud IT Support Technician I — Remote & Growth Path

Interlaced; Buenos Aires; On-site; ARS 26,545,148 - 32,444,070; Full time

Benefits offered by this job

Competitive compensation

Cell phone reimbursement

Health & wellness reimbursements

Paid vacation days

Paid holidays

Volunteer days

Sick time

Peer-to-peer bonus

Job summary

Interlaced is a cloud-focused IT services provider offering outsourced IT support for clients worldwide. The role is a contracted IT Support Technician I based in Buenos Aires, remote work, with a focus on helping end users via chat, phone, and email.

The candidate should have 1+ years in IT, strong problem-solving skills, and the ability to explain complex tech to non-technical users. Training and development pathways are provided.

Qualifications

• Minimum 1+ years in IT with help desk or customer support.
• English proficiency level B2 or higher.
• Ability to communicate complex tech to end users clearly.

Responsibilities

• Act as a key layer of Interlaced's support team and communicate availability to teammates.
• Handle tickets independently; escalate to Technician II only when needed.
• Approve and verify Key Contact information per procedure.
• Resolve reactive tickets and participate in proactive maintenance and internal initiatives.
• Review KPI dashboards (SLA, Resolution Time, Stale Tickets).
• Build knowledge of internal systems and client tech solutions.
• Learn client services and offerings; identify opportunities for Interlaced.
• Under supervision, work on assigned project tasks for clients.
• Complete training, shadowing, and identify areas for future education.
• Provide training to IT Support Associates and new employees.

Skills

Customer service

English proficiency

Problem solving

Remote support

Tools

Meraki

Ubiquiti

MacOS

Windows Desktop OS

Azure

AWS

GCP

Microsoft 365

Google Workspace

Slack

OneLogin

Okta

Jumpcloud SSO

SentinelOne

DNS Filter

Datto/Backupify

BackBlaze

Zoom

Microsoft Teams

RingCentral

Addigy

JumpCloud MDM

Kandji

Intune

Mosyle

Job description

Interlaced is a cloud-focused IT services provider offering outsourced IT support for clients worldwide. The role is a contracted IT Support Technician I based in Buenos Aires, remote work, with a focus on helping end users via chat, phone, and email.

The candidate should have 1+ years in IT, strong problem-solving skills, and the ability to explain complex tech to non-technical users. Training and development pathways are provided.