Reservations Support Specialist

The Hiring Platform; Córdoba; Híbrido; ARS 30.315.000 - 47.157.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible scheduling

Paid time off

International team

Competitive salary

Descripción de la vacante

ID90 Travel is seeking a detail-oriented Customer Support Specialist to assist customers with questions about the platform and online processes. The role requires clear communication, reliability, and a solutions-focused approach.

The contractor will handle inquiries across phone, email, and chat, helping users efficiently while contributing to a positive customer experience. Based in Córdoba, Argentina, this long-term contractor position offers a hybrid model with a competitive USD salary and

Formación

• Proficiency in English at C1 level.
• English teaching or translation degree or equivalent.
• Bilingual or abroad work experience.
• Experience in tourism/airline/e-commerce is a plus.
• Experience using help desk software and remote support tools.
• Experience in remote work positions.

Responsabilidades

• Responds to customer’s queries in a timely and accurate way via phone, email or chat.
• Identifies customer’s needs and ensures appropriate actions are taken to resolve problems.
• Maintains customer accounts and records of interactions with details of inquiries.
• Works with a team of CS specialists and other departments to share information.
• Conducts surveys to get customer feedback.
• Analyses product malfunctions and reports to technical team.
• Shares customer requests and workarounds with team.
• Gathers customer feedback and shares with Product, Sales and Marketing teams.
• Assists junior Customer Support Representatives and helps meet monthly goals.

Conocimientos

Excellent communication

Active listening

Service-oriented

Problem-solving

Autonomy

Multi-tasking

Tech navigation

Basic computer skills

Willingness to learn

Interpersonal skills

Educación

English proficiency C1

English teaching or translation degree or equivalent

Bilingual or abroad work experience

Herramientas

Help desk software

Remote support tools

Descripción del empleo

Type of work: long term - contractor (USD) - Hybrid

Equipment: Company-provided work laptop

The contractor must be based in: Córdoba capital, Argentina

Company:

About ID90 Travel

Did you know that one of the privileges of working for an airline is being able to fly around the world for free? Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading airlines. We've also become the leading one-stop comprehensive solution for airline employee travel needs. This includes providing them with exclusive rates on hotels, cruises, rental cars and more.

What does a Customer Support Specialist do?

A Customer Support Specialist offers guidance and processes complaints and issues related to platform/app usage or products.Customer Support Specialist responsibilities include resolving customer queries and recommending solutions to enhance customer's experience. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, this role will help establish our reputation as a company that offers excellent customer support during all interactions.

Duties/Responsibilities:

• Responds to customer’s queries in a timely and accurate way, via phone, email or chat in order to provide support and/or information
• Identifies customer’s needs and ensures that appropriate actions are taken to resolve customers’ problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Works alongside a team of CS specialists, other company areas and service providers to pass on or receive information regarding customer needs
• Conducts surveys to get customer’s feedback
• Analyzes and reports product malfunctions to technical department
• Shares customer’s requests and effective workarounds with team members
• Gathers customer feedback and share with our Product, Sales and Marketing teams
• Assists junior Customer Support Representatives
• Meet and exceed monthly customer support goals

Required Skills/Abilities:

• Excellent communication skills including active listening
• Service-oriented and problem-solving skills
• Patient when handling tough cases
• Autonomy/Self-motivation
• Ability to multi-task (phone, email, chat) is a must
• Ability to navigate through multiple sites/software applications
• Good understanding of basic computer skills with the ability to learn new software
• Willingness learn new products, service, or new procedures
• Excellent interpersonal skills

Qualifications and Experience:

Required:

• Proficiency in the English Language (C1)
• English Language teacher degree, English translator degree or equivalent
• Bilingual or abroad work experience
• Experience in the tourism/airline/e-commerce industry is a plus
• Experience using help desk software and remote support tools
• Experience in remote work positions

Special Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Home Internet connection (50mb minimum)
• Possibility of WFH in a silent space
• Availability to work during the weekends

What do we offer?

• A 35-hour/week position
• Paid time off
• Friendly staff and an international team of people learning from one another
• A competitive salary and great benefits

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Hoy

We are looking for a detail-oriented Customer Support Specialist to assist customers with assisting customers with questions, online processes, and routine service needs.

The ideal candidate is solutions-focused, dependable, and committed to providing clear and timely support.

Key Responsibilities

• Respond to incoming customer inquiries
• Identify the purpose of each request
• Research information and possible solutions
• Guide customers through online processes
• Assist with routine service concerns
• Coordinate additional assistance
• Record accurate interaction notes
• Track open requests
• Provide timely updatesContribute to a helpful customer experience

Qualifications

• Customer-focused approach
• Strong research abilities
• Good problem-solving skills
• Effective time management
• Accurate recordkeeping
• Basic computer proficiency
• Ability to learn procedures
• Reliable and professional
• Previous support experience is helpful but not required

Why Choose Us

• Flexible Scheduling: Manage your availability around responsibilities
• Training Available: Learn relevant systems and processes
• Ongoing Support: Access continued resources and education
• Professional Development: Develop organization, communication, and customer-service skills
• Customer-Focused Role: Help customers navigate questions and requests