Hybrid CSM: US Enterprise Renewals & Growth

Onclusive; Argentina; Hybrid; ARS 90,953,000 - 136,430,000; Full time

Benefits offered by this job

Hybrid work

Professional development platforms

Wellbeing programs

Continuous training

Job summary

Onclusive is seeking a Customer Success Manager to partner with US-based clients, ensuring maximum value from our media intelligence tools throughout the customer lifecycle.

You will oversee renewals for a large client portfolio, identify churn risks, and collaborate with Product/Marketing to drive adoption and expansion. Strong English, SaaS experience, and a client-first mindset are essential.

Qualifications

• Bachelor degree or equivalent in marketing/communications.
• 5+ years in SaaS customer success with growth/retention targets.
• Full professional fluency in English with US colloquialisms.

Responsibilities

• Act as main point of contact for strategic US-based clients, building trust and satisfaction.
• Oversee renewal process for 200-300 clients, identify risks and reduce churn.
• Identify upsell/cross-sell opportunities by aligning platform capabilities with goals.
• Collaborate with Product and Marketing to drive feature adoption and usage.
• Show ROI and business impact through regular data-backed reviews.

Skills

Client relationship management

English fluency

Renewal & retention

Strategic partnership

Data-driven reporting

Education

Bachelor's degree in marketing or communications

Tools

CRM software

CRM usage

Job description

Onclusive is seeking a Customer Success Manager to partner with US-based clients, ensuring maximum value from our media intelligence tools throughout the customer lifecycle.

You will oversee renewals for a large client portfolio, identify churn risks, and collaborate with Product/Marketing to drive adoption and expansion. Strong English, SaaS experience, and a client-first mindset are essential.