Senior Customer Success Manager

Onclusive; Argentina; Hybrid; ARS 90,953,000 - 136,430,000; Full time

Benefits offered by this job

Hybrid work

Professional development platforms

Wellbeing programs

Continuous training

Job summary

Onclusive is seeking a Customer Success Manager to partner with US-based clients, ensuring maximum value from our media intelligence tools throughout the customer lifecycle.

You will oversee renewals for a large client portfolio, identify churn risks, and collaborate with Product/Marketing to drive adoption and expansion. Strong English, SaaS experience, and a client-first mindset are essential.

Qualifications

• Bachelor degree or equivalent in marketing/communications.
• 5+ years in SaaS customer success with growth/retention targets.
• Full professional fluency in English with US colloquialisms.

Responsibilities

• Act as main point of contact for strategic US-based clients, building trust and satisfaction.
• Oversee renewal process for 200-300 clients, identify risks and reduce churn.
• Identify upsell/cross-sell opportunities by aligning platform capabilities with goals.
• Collaborate with Product and Marketing to drive feature adoption and usage.
• Show ROI and business impact through regular data-backed reviews.

Skills

Client relationship management

English fluency

Renewal & retention

Strategic partnership

Data-driven reporting

Education

Bachelor's degree in marketing or communications

Tools

CRM software

CRM usage

Job description

About Us:

Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communications and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data-driven decisions about their communications and marketing strategies, allowing them to prove and improve their value.

About the Role:

A Customer Success Manager (CSM) at Onclusive acts as a strategic partner to clients, ensuring they derive maximum value from our media intelligence tools throughout the customer lifecycle.

Your responsibilities:

• Act as the primary point of contact for strategic US-based clients, fostering trust-based relationships to ensure high customer satisfaction.


• Oversee the complete renewal process for a portfolio of 200-300 clients, actively identifying potential risks and implementing plans to reduce churn.


• Identify upsell and cross-sell opportunities by aligning Onclusive ’s platform capabilities with client business objectives.


• Partner with Product and Marketing teams to drive adoption of new features and ensure clients fully utilize the toolset.


• Demonstrate ROI and business impact through regular, data-backed performance reporting and business reviews to maximize retention and facilitate expansion.

Who you are:

• bachelor degree or equivalent in marketing, communications, or a similar discipline.


• A minimum of 5 years of experience in SaaS customer success, with a proven track record of meeting growth objectives and retention targets.


• Full professional fluency in English, with a strong understanding of American colloquialisms.


• Experience in customer training, CRM software usage, and overseeing the entire renewal process, including contract negotiations.


• Possess a warm and approachable character, capable of cultivating deep-seated professional connections and fostering client confidence.

What we can offer:

• Competitive salary and benefits


• Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with


• A company focus on wellbeing and work life balance including initiatives such as flexible working and mental health support


• We offer access to professional training platforms such as LinkedIn Learning and Coursera to support ongoing development.


• We also offer virtual training sessions - with real humans to help further support your learning needs.

We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.