Strategic CSM for Salesforce Cloud Accounts

Leadout Capital; Buenos Aires; On-site; ARS 1,500,000 - 2,100,000; Full time

Job summary

Signature Success is seeking a Senior Customer Success Manager to champion the renewals and value realization for Salesforce Marketing Cloud customers. You will partner with a small set of strategic accounts, translating business needs into technical outcomes and guiding adoption of new features.

You will build trusted relationships with IT and business leaders, coordinate Signature services, and ensure ongoing success during peak events, with occasional travel and after-hours coverage as

Qualifications

• 5+ years in Technical Customer Success, SaaS, or related leadership.
• 2+ years of Salesforce Ecosystem experience in Sales, Service, or Marketing Cloud.
• Exceptional communication and ability to influence at executive levels.
• Ability to translate complex technical concepts into business terms.
• Flexible schedule and 3 days in-office.

Responsibilities

• Serve as the primary contact for customer accounts and renewal.
• Advise customers on feature adoption and release schedules.
• Collaborate with Sales, Service, and Marketing Cloud teams.
• Manage incidents and coordinate internal/external resources.
• Travel occasionally to customer sites as required.

Skills

Customer Success

SaaS

Salesforce

Communication

Cross-functional Collaboration

Tools

Salesforce Platform

Marketing Cloud

Job description

Signature Success is seeking a Senior Customer Success Manager to champion the renewals and value realization for Salesforce Marketing Cloud customers. You will partner with a small set of strategic accounts, translating business needs into technical outcomes and guiding adoption of new features.

You will build trusted relationships with IT and business leaders, coordinate Signature services, and ensure ongoing success during peak events, with occasional travel and after-hours coverage as