Customer Success Manager

Ground Game LLC; Argentina; On-site; ARS 900,000 - 1,500,000; Full time

Job summary

Ground Game LLC is seeking a proactive Customer Success Manager to manage and grow relationships with assigned customer accounts across the full lifecycle, from onboarding to renewal and expansion. You will drive product adoption, activation, and revenue growth through strategic engagement and cross-functional collaboration.

The ideal candidate is relationship-oriented, highly organized, and experienced in managing customer portfolios to ensure retention and account expansion.

Qualifications

• Experience in managing customer portfolios in a SaaS environment.
• Strong communication and relationship-building skills.
• Proven ability to hit KPIs and renewals.
• Proficiency with CRM tools and data analysis.

Responsibilities

• Serve as the primary point of contact and strategic partner for assigned customer accounts.
• Manage the full customer lifecycle, including onboarding, activation, adoption, renewals, and account expansion.
• Build strong long-term relationships that drive customer satisfaction and loyalty.
• Conduct regular business reviews with customers to ensure success and identify growth opportunities.
• Identify upsell and cross-sell opportunities within existing accounts.
• Achieve monthly and annual KPIs, retention goals, and revenue targets.
• Collaborate cross-functionally with internal teams to deliver an exceptional customer experience.
• Convert quotes into sales orders and assist with subscription renewals.
• Process customer payments, including credit card transactions.
• Create and manage renewal quotes within Salesforce.
• Coordinate customer onboarding and implementation activities with internal teams.
• Maintain accurate and up-to-date records in Salesforce, including customer activities, contacts, opportunity stages, and forecasts.

Skills

Customer success

Account management

SaaS experience

CRM (Salesforce)

Cross-functional collaboration

Tools

Salesforce

Job description

We are seeking a proactive, customer-focused, and results-driven Customer Success Manager

(CSM) to manage and grow relationships with assigned customer accounts. This role will

oversee the full customer lifecycle, including onboarding, SaaS activation, product adoption,

renewals, and expansion opportunities.

The ideal candidate is relationship-oriented, highly organized, and experienced in managing customer portfolios while driving customer retention and revenue growth.

Key Responsibilities

• Serve as the primary point of contact and strategic partner for assigned customer accounts
• Manage the full customer lifecycle, including onboarding, activation, adoption, renewals, and account expansion
• Build strong long-term relationships that drive customer satisfaction and loyalty
• Conduct regular business reviews with customers to ensure success and identify growth opportunities
• Identify upsell and cross-sell opportunities within existing accounts
• Achieve monthly and annual KPIs, retention goals, and revenue targets
• Collaborate cross-functionally with internal teams to deliver an exceptional customer experience
• Convert quotes into sales orders and assist with subscription renewals
• Process customer payments, including credit card transactions
• Create and manage renewal quotes within Salesforce
• Coordinate customer onboarding and implementation activities with internal teams
• Maintain accurate and up-to-date records in Salesforce, including customer activities,contacts, opportunity stages, and forecasts