Head of Customer Success & Growth

Teem; Argentina; Sur place; ARS 2 000 000 - 4 200 000; Plein temps

Résumé du poste

Teem seeks a Director of Success to oversee performance, retention, and operational excellence within a specific vertical. You will drive strategy, manage Team Leads and Success Managers, and ensure engagement aligned with Teem's Mission and Core Values.

You will stay close to real accounts and conversations, not just dashboards, delivering value through data-driven decisions and proactive leadership across the vertical.

Responsabilités

• Own the vertical's staffing and capacity plan and forecast headcount vs growth and churn.
• Hold teams accountable for expansion signals and health risks within accounts.
• Decide on vertical adaptations to the standard playbook and propose updates.
• Deliver the vertical scorecard to the COO with retention, churn, and engagement metrics.
• Surface vertical patterns and risks to ELT with recommended actions.
• Ensure client interactions reflect Teem's mission and values.
• Lead and coach Team Leads and Success Managers within the vertical.
• Reinforce The Teem Way: Obsession, Excellence, Sustainability, Think Big & Iterate Quick.
• Build a culture around Teem's core values: Ownership, Documentation, Proactivity, Relationships.
• Oversee hiring standards for Success Managers and participate in hiring decisions.
• Manage performance plans and leadership development for Team Leads.
• Maintain 4-5 direct reports to keep leadership proportional to team size.

Description du poste

Teem seeks a Director of Success to oversee performance, retention, and operational excellence within a specific vertical. You will drive strategy, manage Team Leads and Success Managers, and ensure engagement aligned with Teem's Mission and Core Values.

You will stay close to real accounts and conversations, not just dashboards, delivering value through data-driven decisions and proactive leadership across the vertical.