Senior Enterprise Customer Success Leader

PassFort; Buenos Aires; Presencial; ARS 181.560.000 - 242.079.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days PTO + public holidays

Health insurance

Wellness/study stipend

Parental leave

On-site NY office access

Flexible working hours

Descripción de la vacante

Pencil is seeking a Senior Customer Success Technical Manager to lead one of our largest enterprise accounts, driving adoption, renewal success, and long-term growth. You will partner with the Head of Customer Success to design scalable onboarding, training programs and data-driven client strategies.

You will build relationships across business units, translate insights into actions, and collaborate with Product, Engineering, and Creative teams to shape the roadmap.

Formación

• Extensive experience in Customer Success, Onboarding, or Implementation within SaaS or creative technology. Must have at least 6+ years experience.
• Proven track record of improving adoption, retention, and satisfaction across enterprise clients.
• Experience managing or scaling programs across large brands with multiple sub-brands or business units.

Responsabilidades

• Own and lead one of our largest, high-value enterprise accounts, driving deep adoption, renewal success, and long-term growth.
• Build and maintain strategic relationships across multiple business units, agencies, and departments.
• Design and execute scalable onboarding and training programs, tailoring bespoke approaches where needed for enterprise clients.
• Drive adoption and engagement using data-led insights to inform strategy and client actions.
• Lead renewal strategy, reduce churn, and increase customer satisfaction (NPS/CSAT).
• Identify and support expansion opportunities in partnership with Account Managers.
• Collaborate with Product, Engineering, and Creative to advocate for customer needs and influence roadmap priorities.
• Contribute to internal enablement, playbooks, and scalable customer success initiatives.
• Actively engage in the Pencil Community, supporting and celebrating customer success with GenAI.

Conocimientos

Customer Success

Onboarding

Implementation

SaaS

Data literacy

Communication

Presentation skills

Descripción del empleo

Pencil is seeking a Senior Customer Success Technical Manager to lead one of our largest enterprise accounts, driving adoption, renewal success, and long-term growth. You will partner with the Head of Customer Success to design scalable onboarding, training programs and data-driven client strategies.

You will build relationships across business units, translate insights into actions, and collaborate with Product, Engineering, and Creative teams to shape the roadmap.