Global Payroll SMO Analyst – Advanced, Multi‑Country

EY; Buenos Aires; On-site; ARS 1,500,000 - 2,100,000; Full time

Job summary

EY Global Delivery Services in Buenos Aires seeks a Service Manager to oversee multi-country payroll operations, coordinating client management and service delivery across countries according to EY Payroll Operate practices.

You will work with global teams to meet SLAs, support process improvements, manage data and calendar tasks, and assist with contract changes while maintaining strong client relationships.

Qualifications

• Degree and/or undergraduate professional qualification.
• Excellent English language skills.
• Client serving and quality focused mindset.
• Service management and/or payroll coordination experience would be advantageous.
• Project management experience would be an advantage.

Responsibilities

• Support account teams to ensure consistent service delivery and client management.
• Coordinate with global teams to deliver payrolls that meet contractual scope, timeliness, quality, and SLAs.
• Support the service management documentation, process flows, and procedures for cross-country client consistency and efficiency.
• Support the consistent usage of the global payroll technology and processes to support multi country services.
• Communicate with cross-functional team members at all levels.
• Support the data collation process for SLA reporting and issue log maintenance.
• Work on annual rollover tasks, such as calendar preparation and EY tool updates.
• Support the internal teams in addressing escalations, resolve issues, prepare root cause analysis, and communicate outcomes to account teams.
• Support the processing of scope changes and related contract adjustments, including change requests and documentation updates.
• Be involved in client-related change management efforts, including the adoption of new tools, processes, and system upgrades.
• Contribute to implementing process improvements to elevate service delivery, including ad-hoc projects.
• Contribute to proactive management of risks and issues, ensuring effective mitigation and transparent communication for a seamless experience.
• Support the budget preparation and invoice management.
• Manage client and EY team access to engagement platforms.
• Provide ad-hoc support to clients and EY teams for service-related inquiries and tasks.

Skills

Excellent communication

Highly organized

Problem solving

Self-starter

English language skills

Education

Undergraduate degree

Tools

Microsoft Office

Job description

EY Global Delivery Services in Buenos Aires seeks a Service Manager to oversee multi-country payroll operations, coordinating client management and service delivery across countries according to EY Payroll Operate practices.

You will work with global teams to meet SLAs, support process improvements, manage data and calendar tasks, and assist with contract changes while maintaining strong client relationships.