Global Incident Response & Resolution Specialist

InDrive Group; Comisión de Fomento de Perú; Ibrido; ARS 13.067.000 - 17.678.000; Tempo pieno

Descrizione del lavoro

InDrive Group invites an Incident Management Specialist to join our Global Customer Support team in Peru. You will handle high-stress customer incidents, coordinate responses and provide clear explanations to users via phone and email.

You will resolve complaints, ensure fast, high-quality incident resolution, and contribute to incident analysis with data panels. This full-time, on-site role offers a monthly compensation of S/.3,080.

Competenze

• Ability to work in high-stress environments and make quick decisions.
• Experience in incident or crisis management and customer support.
• Strong analytical and communication skills.

Mansioni

• Interacting with customers through phone calls and emails, providing explanations.
• Resolving complaints and ensuring a high level of service.
• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
• Processing incoming requests from users in the admin.
• Panel data collection for incident analysis.
• Provide suggestions for improving the quality of incident resolution and their reduction.

Conoscenze

Stress resilience

Initiative

Data interpretation

Calm under pressure

Teamwork

Accident handling experience

Descrizione del lavoro

InDrive Group invites an Incident Management Specialist to join our Global Customer Support team in Peru. You will handle high-stress customer incidents, coordinate responses and provide clear explanations to users via phone and email.

You will resolve complaints, ensure fast, high-quality incident resolution, and contribute to incident analysis with data panels. This full-time, on-site role offers a monthly compensation of S/.3,080.