Incident Management Specialist Hybrid - Full Time - Customer Service and Experience Peru

InDrive Group; Comisión de Fomento de Perú; Hybride; ARS 13 067 000 - 17 678 000; Plein temps

Résumé du poste

InDrive Group invites an Incident Management Specialist to join our Global Customer Support team in Peru. You will handle high-stress customer incidents, coordinate responses and provide clear explanations to users via phone and email.

You will resolve complaints, ensure fast, high-quality incident resolution, and contribute to incident analysis with data panels. This full-time, on-site role offers a monthly compensation of S/.3,080.

Qualifications

• Ability to work in high-stress environments and make quick decisions.
• Experience in incident or crisis management and customer support.
• Strong analytical and communication skills.

Responsabilités

• Interacting with customers through phone calls and emails, providing explanations.
• Resolving complaints and ensuring a high level of service.
• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
• Processing incoming requests from users in the admin.
• Panel data collection for incident analysis.
• Provide suggestions for improving the quality of incident resolution and their reduction.

Connaissances

Stress resilience

Initiative

Data interpretation

Calm under pressure

Teamwork

Accident handling experience

Description du poste

Incident Management Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Peru

Compensation: S/.3,080 / month

Description

To be added

Key Responsibilities

• Interacting with customers through phone calls and emails, providing explanations
• Resolving complaints and ensuring a high level of service.
• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
• Processing incoming requests from users in the admin.
• Panel data collection for incident analysis
• Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

• High stress resistance.
• Ability to take Initiative.
• Ability to work with a large amount complex information.
• Ability to remain calm and make decisions under pressure, especially during high stress incidents.
• Teamwork & collaboration with colleagues.
• Experience in handling accidental cases would be a plus.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.