Technical Support Engineer (Peru)

Yango; Comisión de Fomento de Perú; On-site; ARS 63,666,000 - 97,015,000; Full time

Job summary

Yango Group is seeking a Technical Support Engineer to join our internal IT support team in the Peru region. You will resolve technical issues, improve IT processes, and contribute to a reliable workplace across the company.

Responsibilities include logging and routing requests, initial diagnostics, solutions provisioning, and educating users on self-help resources. Fluency in English and Spanish is required. This is a hands-on role in a busy IT environment.

Qualifications

• Experience using query registration systems and Service Desk platforms.
• Proficient computer skills.
• Fluent English and Spanish.
• Knowledge of modern IT technologies.

Responsibilities

• Handling inquiries in the registration system.
• Logging requests in the incident management system.
• Performing initial diagnostics and classifying incoming queries.
• Providing solutions to incidents and consultation requests.
• Directing queries to relevant support teams based on preliminary diagnostics and categorization
• Updating requests with additional information as necessary
• Forwarding queries to partner organizations when appropriate
• Collecting feedback on service quality through centralized information systems
• Educating customers on resolving common issues independently and using centralized information systems
• Identifying new partners, providers, and IT equipment suppliers (including IT setup during new launches, sourcing providers for new locations, tracking and purchasing IT equipment, and maintaining current facilities)
• Developing technical solutions for new challenges and changing conditions in the local market

Skills

Fluent English

Fluent Spanish

Proficient computer skills

Knowledge of modern IT technologies

Job description

Yango Group is looking for a Technical Support Engineer to join our internal IT support team in Peru region and play a key role in ensuring smooth operations across the company. In this role, you will help resolve technical issues, improve IT processes, and contribute to a reliable and efficient workplace.

Responsibilities

• Handling inquiries in the registration system
• Logging requests in the incident management system
• Performing initial diagnostics and classifying incoming queries
• Providing solutions to incidents and consultation requests
• Directing queries to relevant support teams based on preliminary diagnostics and categorization
• Updating requests with additional information as necessary
• Forwarding queries to partner organizations when appropriate
• Collecting feedback on service quality through centralized information systems
• Educating customers on resolving common issues independently and using centralized information systems
• Identifying new partners, providers, and IT equipment suppliers (including IT setup during new launches, sourcing providers for new locations, tracking and purchasing IT equipment, and maintaining current facilities)
• Developing technical solutions for new challenges and changing conditions in the local market

What you bring

• Experience using query registration systems and Service Desk platforms
• Proficient computer skills
• Fluent English and Spanish
• Knowledge of modern IT technologies