Global Customer Support Specialist - Impact & Growth

inDrive; Comisión de Fomento de Perú; On-site; ARS 9,479,000 - 13,220,000; Full time

Job summary

inDrive Peru is seeking a Customer Support Specialist to join the Global Customer Support team. You will handle inquiries via phone, email, and chat, and guide customers through resolutions with professionalism.

You will document interactions in the CRM, manage returns and complaints, and contribute to improving service quality with attention to detail. This full-time role offers domestic and international exposure through our global network.

Qualifications

• Polite and professional dialogue is essential.
• Ability to handle high volumes of information efficiently.
• Attention to detail and accurate documentation is required.
• Proficiency in PC and basic office programs.
• Experience using CRM systems or similar software.

Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills

Polite and professional dialogue

Information handling at scale

Attention to detail

PC proficiency and office software

CRM systems experience

Tools

CRM software

Office suites

Job description

inDrive Peru is seeking a Customer Support Specialist to join the Global Customer Support team. You will handle inquiries via phone, email, and chat, and guide customers through resolutions with professionalism.

You will document interactions in the CRM, manage returns and complaints, and contribute to improving service quality with attention to detail. This full-time role offers domestic and international exposure through our global network.