Customer Support Specialist

inDrive; Comisión de Fomento de Perú; On-site; ARS 9,479,000 - 13,220,000; Full time

Job summary

inDrive Peru is seeking a Customer Support Specialist to join the Global Customer Support team. You will handle inquiries via phone, email, and chat, and guide customers through resolutions with professionalism.

You will document interactions in the CRM, manage returns and complaints, and contribute to improving service quality with attention to detail. This full-time role offers domestic and international exposure through our global network.

Qualifications

• Polite and professional dialogue is essential.
• Ability to handle high volumes of information efficiently.
• Attention to detail and accurate documentation is required.
• Proficiency in PC and basic office programs.
• Experience using CRM systems or similar software.

Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills

Polite and professional dialogue

Information handling at scale

Attention to detail

PC proficiency and office software

CRM systems experience

Tools

CRM software

Office suites

Job description

Customer Support Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Peru

Compensation: S/.2,300 / month

Description

To be added

Key Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation.
• Proficiency in PC and basic office programs.
• Skills in working with CRM systems and other specialized software.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.