Global Customer Success Lead — Adoption & Retention

Testrigor; Argentina; Vor Ort; ARS 18.450.000 - 22.099.000; Vollzeit

Zusammenfassung

Testrigor is seeking a Customer Success Manager to nurture strategic client relationships, drive adoption, and secure successful outcomes for our global clients. You will report to the Head of Customer Success and collaborate across product, engineering, and sales to translate customer needs into action.

Responsibilities include onboarding, tracking health metrics, and ensuring renewals while identifying growth opportunities. Fluent English is required.

Qualifikationen

• 2+ years in a Customer Success role in B2B SaaS or tech
• Experience managing multiple clients and projects
• Experience tracking and managing customer success metrics (retention, satisfaction, engagement)
• Strong verbal and written communication with stakeholders at all levels
• Ability to work cross-functionally in a dynamic environment
• Comfort with learning software and configuring products for customer needs
• Thrives in fast-paced, high-growth settings and adapts to change
• Fluency in English (written and spoken) is mandatory

Aufgaben

• Maintain strong relationships with clients to meet retention and adoption goals
• Manage onboarding to ensure clients understand product value
• Track and analyze customer health metrics and identify opportunities to increase engagement
• Partner with Sales, Support, Product, and Engineering to align on customer needs
• Provide structured feedback to Product to improve user experience
• Improve CS processes and tools for efficiency and impact
• Collaborate with Sales to identify cross-sell opportunities and drive renewals

Kenntnisse

Customer Success

Relationship building

Cross-functional collaboration

Client retention

Communication

Problem solving

English fluency

Jobbeschreibung

Testrigor is seeking a Customer Success Manager to nurture strategic client relationships, drive adoption, and secure successful outcomes for our global clients. You will report to the Head of Customer Success and collaborate across product, engineering, and sales to translate customer needs into action.

Responsibilities include onboarding, tracking health metrics, and ensuring renewals while identifying growth opportunities. Fluent English is required.