Global Bilingual Spanish–English Customer Account Advisor

Bet365 Company; Buenos Aires; Presencial; ARS 800.000 - 1.400.000; Jornada completa

Descripción de la vacante

bet365 is seeking a Customer Account Advisor in Argentina to assist a global customer base across Live Chat, telephone, and email. You will verify accounts, handle betting queries, and ensure high-quality service as part of a fast-paced, multilingual team.

Comprehensive training is provided from day one, with opportunities for growth in a forward-thinking online gambling company that values customer care and responsible gaming.

Formación

• Fluent Spanish verbal and written communication.
• Strong verbal and written communication in English.
• Passion for delivering outstanding customer service.
• Excellent people skills.
• Ability to multi-task with strong attention to detail.
• Problem-solving mindset with a focus on resolution.
• Competent literacy and numeracy skills.
• Deliver effective communication to Spanish-speaking customers to resolve queries.
• Collaborate with internal English-speaking departments to address customer complaints.
• Provide support to our global customer base via Live Chat, telephone, and email.
• Escalate complex queries to senior team members when necessary.
• Ensure a positive experience by resolving customer issues promptly.
• Utilise internal tools to manage and update account information.
• Promote Responsible Gambling practices across all interactions.
• Maintain up-to-date knowledge of licensing policies and procedures.

Responsabilidades

• Provide support via Live Chat, telephone, and email.
• Handle account verification and betting queries.
• Navigate our systems and sports offerings after training.
• Resolve customer issues promptly and accurately.
• Escalate complex queries to senior team members.
• Promote Responsible Gambling in all interactions.
• Update and manage customer account information in internal tools.

Conocimientos

Spanish language fluency

English language fluency

Customer service mindset

People skills

Multi-tasking with attention to detail

Problem-solving mindset

Numeracy and literacy

Clear communication to Spanish-speaki​

Herramientas

Live Chat software

CRM systems

Descripción del empleo

bet365 is seeking a Customer Account Advisor in Argentina to assist a global customer base across Live Chat, telephone, and email. You will verify accounts, handle betting queries, and ensure high-quality service as part of a fast-paced, multilingual team.

Comprehensive training is provided from day one, with opportunities for growth in a forward-thinking online gambling company that values customer care and responsible gaming.