Bilingual Customer Support Agent

Betsson; Buenos Aires; Presencial; ARS 500.000 - 800.000; Jornada completa

Descripción de la vacante

Betsson is expanding across Latin America and is seeking a Customer Service Agent to deliver an outstanding customer experience across email, live chat, and telephone in Spanish and English.

You will support customers, handle inquiries, and collaborate with the team to achieve high customer satisfaction and KPI targets while ensuring adherence to regulatory requirements and player safety standards.

Formación

• Strong written and verbal communication skills in Spanish and English.
• Previous experience in customer service (face-to-face, online, or phone-based).
• Attention to detail and ability to multitask.
• Microsoft Office knowledge.
• Ability to work independently and meet deadlines.
• Team player with a customer-centric mindset.

Responsabilidades

• Support customers via email, live chat, and telephone in Spanish and English.
• Work closely with the team to achieve high customer satisfaction and KPI targets.
• Manage and maintain customer accounts. Translate promotional content and customer surveys into the local language when required.
• Request, review, verify, and store customer documentation in line with regulatory requirements. Perform KYC checks, customer risk assessments, and monitor suspicious activity.
• Follow company policies related to player safety, protection, fraud prevention, and responsible gaming.

Descripción del empleo

Betsson is expanding across Latin America and is seeking a Customer Service Agent to deliver an outstanding customer experience across email, live chat, and telephone in Spanish and English.

You will support customers, handle inquiries, and collaborate with the team to achieve high customer satisfaction and KPI targets while ensuring adherence to regulatory requirements and player safety standards.