Forex Support Specialist - Multilingual (EN/PT)

CXM; Comisión de Fomento de Perú; Sur place; ARS 45 297 000 - 83 045 000; Plein temps

Avantages offerts par ce poste

KPI Bonus

Night Shift Allowance

Growth Opportunities

Collaborative Team

Résumé du poste

CXM Group is seeking a dedicated Customer Support specialist to ensure a smooth, reliable experience for clients trading on our platforms. You will assist with trading accounts, resolve technical or transactional issues, and provide clear information about our products and services.

Join a fast-growing fintech group with a global presence. The role involves handling live chat, email, phone inquiries, and maintaining CRM records, with weekly rotating shifts including nights.

Qualifications

• Proven experience in customer support or client service.
• Background in Forex trading or financial markets is a strong advantage.
• Excellent command of English and Portuguese (spoken and written).
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong phone communication skills with active listening abilities.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication, problem-solving, and presentation skills.
• Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts soon).

Responsabilités

• Manage company communication channels, including live chat, emails, and phone calls.
• Identify and assess customers' needs to ensure satisfaction.
• Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
• Provide timely and accurate support to clients within the specified time frame.
• Maintain and update CRM records with all customer interactions.
• Coordinate with internal departments by creating and assigning tasks for inquiries requiring investigation.
• Follow up with clients and schedule callbacks to ensure resolution and satisfaction.
• Work independently as well as collaboratively in a team environment.
• Adhere to SOPs and company policies at all times.

Connaissances

Customer support

Communication skills

Active listening

CRM tools

English proficiency

Portuguese language

Outils

CRM software

Microsoft Office

Description du poste

CXM Group is seeking a dedicated Customer Support specialist to ensure a smooth, reliable experience for clients trading on our platforms. You will assist with trading accounts, resolve technical or transactional issues, and provide clear information about our products and services.

Join a fast-growing fintech group with a global presence. The role involves handling live chat, email, phone inquiries, and maintaining CRM records, with weekly rotating shifts including nights.