Remote Customer Support Pro (LatAm) – Bonuses & Commissions

CXM; Argentina; On-site; ARS 44,657,477 - 66,986,215; Full time

Benefits offered by this job

Bonuses and commissions based on sales results

Compensation scheme shared during interview

Job summary

CXM is a fast-growing global fintech group seeking a Customer Support Executive to manage chats, emails, and calls effectively. Responsibilities include assessing customer needs, updating CRM, and interacting with other departments to resolve inquiries.

The ideal candidate will have proven customer support experience and excellent communication skills in English and Portuguese. This role offers the flexibility of remote work from LATAM.

Qualifications

• Proven customer support experience is required.
• Excellent command of English and Portuguese is essential.
• Experience/background in forex and financial markets is a plus.

Responsibilities

• Manage company chats, emails, and calls effectively.
• Assess customer needs to achieve satisfaction.
• Update CRM and keep records of communications.

Skills

Independent and team work

Customer support experience

English proficiency

Portuguese proficiency

Microsoft Office skills

Phone contact handling

Ability to work under pressure

Job description

CXM is a fast-growing global fintech group seeking a Customer Support Executive to manage chats, emails, and calls effectively. Responsibilities include assessing customer needs, updating CRM, and interacting with other departments to resolve inquiries.

The ideal candidate will have proven customer support experience and excellent communication skills in English and Portuguese. This role offers the flexibility of remote work from LATAM.