Client Services Associate - Corporate

Testing Site - JPMC; Buenos Aires; Presencial; ARS 1.674.000 - 2.567.000; Jornada completa

Descripción de la vacante

Testing Site - JPMC in Buenos Aires is seeking a Client Service Delivery Associate I to support onboarding, training, and ongoing client support for FX eTrading platforms across the global business. The role operates in a high-volume, around-the-clock environment, handling rapid client inquiries via hotlines and email and coordinating with Front Office.

Core responsibilities include providing excellent customer service to incoming client queries, enabling clients to deal electronically with

Formación

• Provide excellent customer service to all incoming client queries.
• Help maintain onboarding queues to meet SLAs.
• Ability to work with Front Office to enable electronic trading for clients.
• Identify and remediate client issues rapidly across Front/Middle/Back Office.

Responsabilidades

• Provide excellent customer service to all incoming client queries.
• Work with Front Office to enable clients to deal electronically.
• Help maintain onboarding queues to meet SLAs determined by the business.
• Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client.

Conocimientos

Customer service

Front Office liaison

Onboarding

SLAs

Issue remediation

Communication

Analytical skills

Attention to detail

Presentation skills

Herramientas

Vendor systems

Descripción del empleo

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.

The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank’s proprietary and multi-dealer electronic tradingand payments platforms. This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include OnBoarding, training, and fully supporting the external and internal ecommerce FX clients. The team offers its support services through client hotlines as well as a global email inbox.

As a member of the team, main responsibilities will include:

• Providing excellent customer service to all incoming client queries
• Working with Front Office to enable clients to deal electronically
• Help maintain our onboarding queues to meet SLAs determined by the business
• Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client

Function Specific Skills:

• Ability to question “risk” in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise.
• Able to understand complex system processesand experience of working with vendor systems a plus..
• Knowledge ofProducts Covered (Foreign Exchange, Commodities,) is a plus.
• Ability to communicate clearly with internal stakeholders, as well as clients.
• Ability to manage critical system issues and navigate through successful resolution.
• Good analytical skills, due diligent and attention to detail
• Excellent interpersonal skills, good attitude, and strong communication / presentation skills