FX Client Experience Associate

Testing Site - JPMC; Buenos Aires; On-site; ARS 1,674,000 - 2,567,000; Full time

Job summary

Testing Site - JPMC in Buenos Aires is seeking a Client Service Delivery Associate I to support onboarding, training, and ongoing client support for FX eTrading platforms across the global business. The role operates in a high-volume, around-the-clock environment, handling rapid client inquiries via hotlines and email and coordinating with Front Office.

Core responsibilities include providing excellent customer service to incoming client queries, enabling clients to deal electronically with

Qualifications

• Provide excellent customer service to all incoming client queries.
• Help maintain onboarding queues to meet SLAs.
• Ability to work with Front Office to enable electronic trading for clients.
• Identify and remediate client issues rapidly across Front/Middle/Back Office.

Responsibilities

• Provide excellent customer service to all incoming client queries.
• Work with Front Office to enable clients to deal electronically.
• Help maintain onboarding queues to meet SLAs determined by the business.
• Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client.

Skills

Customer service

Front Office liaison

Onboarding

SLAs

Issue remediation

Communication

Analytical skills

Attention to detail

Presentation skills

Tools

Vendor systems

Job description

Testing Site - JPMC in Buenos Aires is seeking a Client Service Delivery Associate I to support onboarding, training, and ongoing client support for FX eTrading platforms across the global business. The role operates in a high-volume, around-the-clock environment, handling rapid client inquiries via hotlines and email and coordinating with Front Office.

Core responsibilities include providing excellent customer service to incoming client queries, enabling clients to deal electronically with