Especialista en Onboarding e Integraciones

Base.com Brazil; Buenos Aires; Híbrido; ARS 100.700.588 - 129.472.184; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive compensation

Career growth opportunities

Descripción de la vacante

A leading e-commerce technology company in Buenos Aires seeks an experienced technical onboarding specialist. The role involves owning the onboarding process for new customers, setting up integrations with sales channels, and tailoring system configurations to each merchant's workflow. Candidates should have at least 3 years of experience in technical implementation, strong knowledge of e-commerce platforms, and excellent communication skills. This is a hybrid position that offers competitive compensation and opportunities for career growth.

Formación

• 3+ years of experience in technical implementation, onboarding, or consulting at a SaaS or e-commerce company.
• Strong knowledge of integrations with platforms like Tiendanube, Shopify, Mercado Libre, and ERPs.
• Understanding of e-commerce workflows and ability to map them to system configurations.

Responsabilidades

• Own the onboarding process for new customers from kickoff to go-live.
• Set up integrations with sales channels and logistics partners.
• Understand each merchant's operational workflow and tailor configurations accordingly.
• Support customers during the first weeks to ensure proper usage.

Conocimientos

Technical implementation

Onboarding

Consulting

Integrations with Tiendanube, Shopify, Mercado Libre

Communication skills

Descripción del empleo

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

• 3+ years of experience in technical implementation, onboarding, or consulting at a SaaS or e-commerce company.
• Strong knowledge of integrations with platforms like Tiendanube, Shopify, Mercado Libre, and ERPs.
• Understanding of e-commerce workflows and ability to map them to system configurations.
• Comfort with APIs, system configuration, and basic scripting concepts.
• Familiarity with warehouse or fulfillment processes (WMS, pick & pack, etc.
• Organized, proactive, and hands-on problem-solver with strong execution skills.
• Excellent communication skills with both internal teams and customers.
• Based in Buenos Aires.

Responsibilities

• Own the onboarding process for new customers—from kickoff to go-live.
• Set up integrations with sales channels (Tiendanube, Shopify, Mercado Libre), ERPs, and logistics partners.
• Understand each merchant’s operational workflow and tailor configurations accordingly.
• Support customers during the first weeks to ensure proper usage and adoption.
• Troubleshoot technical issues, escalate bugs or feature requests, and ensure resolution.
• Help document implementation processes and contribute to improving onboarding playbooks.
• Collaborate closely with Product and Customer Success teams.

• Be part of a global company with a proven product and active LATAM expansion.
• High-impact role in a strategic and growing market.
• Work directly with top-tier teams in product, engineering, and sales.
• Hybrid work model, competitive compensation, and real opportunities for career growth.