E-commerce Onboarding & Integrations Specialist

Base. Brasil; Municipio de Rincón de los Sauces; Híbrido; ARS 1.000.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive compensation

Career growth

Global team

Descripción de la vacante

Base is seeking a hands-on Onboarding Specialist to guide new customers from kickoff to go-live, mapping their workflows to our platform and configuring integrations with Tiendanube, Shopify, and Mercado Libre.

You will collaborate with Product and Customer Success to ensure adoption, troubleshoot issues, and document processes. Based in Buenos Aires with hybrid work options, you will join a fast-growing global e-commerce platform.

Formación

• 3+ years of experience in technical implementation, onboarding, or consulting at a SaaS or e-commerce company.
• Strong knowledge of integrations with platforms like Tiendanube, Shopify, Mercado Libre, and ERPs.
• Understanding of e-commerce workflows and ability to map them to system configurations.
• Comfort with APIs, system configuration, and basic scripting concepts.
• Familiarity with warehouse or fulfillment processes (WMS, pick & pack, etc.)
• Organized, proactive, and hands-on problem-solver with strong execution skills.
• Excellent communication skills with both internal teams and customers.
• Based in Buenos Aires

Responsabilidades

• Own the onboarding process for new customers—from kickoff to go-live.
• Set up integrations with sales channels (Tiendanube, Shopify, Mercado Libre), ERPs, and logistics partners.
• Understand each merchant's operational workflow and tailor configurations accordingly.
• Support customers during the first weeks to ensure proper usage and adoption.
• Troubleshoot technical issues, escal
• Help document implementation processes and contribute to improving onboarding playbooks.
• Collaborate closely with Product and Customer Success teams

Conocimientos

Onboarding

Technical implementation

API integrations

SaaS

E-commerce

Herramientas

Tiendanube

Shopify

Mercado Libre

ERP systems

Descripción del empleo

Base is seeking a hands-on Onboarding Specialist to guide new customers from kickoff to go-live, mapping their workflows to our platform and configuring integrations with Tiendanube, Shopify, and Mercado Libre.

You will collaborate with Product and Customer Success to ensure adoption, troubleshoot issues, and document processes. Based in Buenos Aires with hybrid work options, you will join a fast-growing global e-commerce platform.