Remote: Operations & Customer Experience Specialist

Sidekick; Argentina; Presencial; ARS 20.785.100 - 25.581.661; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible remote-first work environment

Performance-based bonus pay

Ownership at a growing DTC brand

Descripción de la vacante

Sidekick is seeking a Customer Service & Operations Assistant in Argentina. This role involves managing order flows, coordinating with 3PL partners, and enhancing customer service efficiency. Ideal candidates will have experience in operations or fulfillment, and a strong understanding of e-commerce platforms like Shopify.

Responsibilities include monitoring inventory, processing tickets, and driving operational improvements. This is an opportunity to make a significant impact in a growing brand with flexible working conditions and competitive pay.

Formación

• 3+ years in operations, logistics, fulfillment, or e-commerce coordination.
• Hands-on experience with Shopify or e-commerce platforms.
• Experience with customer service queues in a professional context.

Responsabilidades

• Monitor daily order flow and liaise with 3PL partners.
• Coordinate inbound shipments and maintain inventory records.
• Improve operational processes and report on key metrics.
• Handle customer service tickets with professionalism.
• Identify solutions to reduce returns and enhance sales.
• Ensure accurate processing of orders and financial records.

Conocimientos

Operations management

E-commerce experience

Inventory management

Customer service

Communication skills

Herramientas

Shopify

Help desk platforms (Gorgias, Zendesk)

Spreadsheets

Descripción del empleo

Sidekick is seeking a Customer Service & Operations Assistant in Argentina. This role involves managing order flows, coordinating with 3PL partners, and enhancing customer service efficiency. Ideal candidates will have experience in operations or fulfillment, and a strong understanding of e-commerce platforms like Shopify.

Responsibilities include monitoring inventory, processing tickets, and driving operational improvements. This is an opportunity to make a significant impact in a growing brand with flexible working conditions and competitive pay.