Digital CS Manager for Growth & Retention (Pooled Team)

Onclusive; Buenos Aires; Híbrido; ARS 2.400.000 - 3.600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Hybrid working model

Wellbeing & work-life balance

Training platforms access

Descripción de la vacante

Onclusive is seeking a Digital Customer Success Manager to join a pooled Customer Success team in Buenos Aires, Argentina. You will drive retention, support renewals and upsell, and help embed scalable, data-led digital workflows.

You will work across onboarding, adoption, renewal and re-engagement journeys, using health signals and playbooks to deliver consistent outcomes. Fluency in Spanish and English is required.

Formación

• Proven experience in Customer Success, Account Management, or a similar post-sales role with retention/upsell focus.
• Fluent in Spanish and English, both written and spoken.
• Based in Argentina.

Responsabilidades

• Support renewal, retention, and upsell across a pooled portfolio.
• Collaborate with teammates, ensure clear handovers and contribute to shared targets.
• Deliver onboarding, adoption, renewal and re-engagement journeys across digital channels.
• Use health indicators and customer data to prioritize actions and intervene proactively.
• Follow playbooks and improve workflows to drive scalable customer lifecycle management.
• Provide feedback to improve digital tools, CRM and processes.

Conocimientos

Customer Success

Account Management

Spanish & English

Team-based working

Data-driven decisions

Herramientas

CRM systems

Automation tools

Descripción del empleo

Onclusive is seeking a Digital Customer Success Manager to join a pooled Customer Success team in Buenos Aires, Argentina. You will drive retention, support renewals and upsell, and help embed scalable, data-led digital workflows.

You will work across onboarding, adoption, renewal and re-engagement journeys, using health signals and playbooks to deliver consistent outcomes. Fluency in Spanish and English is required.