Senior Customer Success & Adoption Specialist

InvGate; Buenos Aires; Hybrid; ARS 900,000 - 1,500,000; Full time

Benefits offered by this job

English lessons

Technical training

Extended PTO

Paternity leave

Private health insurance

Remote work reimbursement

Gastronomy bonus

Job summary

InvGate is seeking a Customer Success Representative to join our team in Buenos Aires. You will foster strong relationships with stakeholders, drive product adoption, and ensure long-term retention across product, implementation, support, and sales.

Fluency in English and Spanish is required, with travel as needed. This hybrid role reports to the Belgrano office, offering English lessons, training, extended PTO, paternity leave, private health insurance, remote work reimbursement, and a

Qualifications

• Experience in customer success, software implementation, or account management.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to analyze customer data and translate insights into actions.
• Proven ability to drive product adoption and customer satisfaction.

Responsibilities

• Serve as the primary contact for assigned customers and ensure needs are met.
• Drive customer engagement through training and ongoing support.
• Develop and execute success plans to achieve desired outcomes.
• Identify risks and collaborate with internal teams to resolve issues.
• Monitor health metrics to drive retention and growth.
• Advocate for customers by gathering feedback for product teams.

Skills

Customer success

Software implementation

Account management

Communication

Relationship building

Data analysis

Product adoption

English/Spanish fluency

Travel availability

Job description

InvGate is seeking a Customer Success Representative to join our team in Buenos Aires. You will foster strong relationships with stakeholders, drive product adoption, and ensure long-term retention across product, implementation, support, and sales.

Fluency in English and Spanish is required, with travel as needed. This hybrid role reports to the Belgrano office, offering English lessons, training, extended PTO, paternity leave, private health insurance, remote work reimbursement, and a