Data Center Tech Project Lead (Remote)

Clark Construction Group, Llc; Ciudad de Mendoza; A distancia; ARS 1.000.000 - 1.800.000; Jornada completa

Descripción de la vacante

Clark Construction Group, Llc is seeking a Technical Project Manager for Data Center operations with a remote work option. You will own client relationships from onboarding through delivery, translate requirements into actionable work orders, and manage the full ticket lifecycle using ITSM tools.

Expect leadership of a small technical team and close collaboration with vendors and stakeholders. The role covers data center/technical operations, budgets, and change management, with emphasis on

Formación

• 3+ years in datacenter operations, technical infrastructure, or related field.
• Direct client-facing experience in a technical role with account management or client exposure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Ability to manage and develop a small technical team.
• Strong written and verbal communication; tickets and client reports must be clear.

Responsabilidades

• Act as the primary technical contact for assigned client accounts through the project lifecycle.
• Lead onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report delivery status, and handle escalations directly.
• Build long-term relationships to reduce churn and enable expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalation.
• Maintain a live project dashboard for clients and internal stakeholders.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, cooling.
• Review and validate work orders for technical accuracy before delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMAs.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Manage a remote/on-site team; set weekly priorities and conduct 1:1s.

Conocimientos

Client ownership

Technical ops

Team leadership

ITSM tooling

Documentation

Vendor management

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Clark Construction Group, Llc is seeking a Technical Project Manager for Data Center operations with a remote work option. You will own client relationships from onboarding through delivery, translate requirements into actionable work orders, and manage the full ticket lifecycle using ITSM tools.

Expect leadership of a small technical team and close collaboration with vendors and stakeholders. The role covers data center/technical operations, budgets, and change management, with emphasis on